Description

Join Dogwood, a North Carolina state-chartered community bank recently named as a Best Employer in North Carolina! Dogwood has had immense success in recent years with a passion for serving our customers and communities. As a vital asset to Dogwood, our team members play a crucial role in delivering exceptional financial services through our branches and online offerings across the Carolinas. With deep roots in the communities we serve, we pride ourselves on being an employer of destination. At Dogwood, our core values of love and respect shine through in every aspect of our work. We are a dedicated team, committed to making a meaningful impact on the lives of our customers and communities.

The Commercial Relationship Specialist will provide administrative, production, portfolio management and compliance support to Market Executives and Commercial Bankers. Ensure adherence to standards and regulatory requirements. The Commercial Relationship Specialist delivers an exceptional customer experience during every interaction. They interact directly and indirectly with high value clients fulfilling requests made on behalf of the bankers they support; around loan closings, deposit account openings, collateral and documentation, account maintenance and management. Commercial Relationship Specialists demonstrate a high standard of client care, actively listen to clients to understand their needs taking ownership of problems and issues until a resolution is identified. They assist bankers in maintaining relationship and contact plans for client base. They ensure relationships are expanding and retained through referral to partners and affiliates, exceptional service delivery and application of product and process knowledge. They work closely with other support groups as needed to assist bankers (such as underwriters, analysts, risk management and operations). 

• Provides administrative support to the bank’s lenders as needed.
• Assists lenders with loan underwriting to ensure documents are completed in an accurate and timely manner.
• Assist lenders with managing loan documentation exceptions.
• Assists customers with general loan inquiries specifically payment information.
• Understands loan packages and documentation to assist lenders with thoroughness and clearing of exceptions.
• Assists lenders with relationship summaries, customer exposure limits and pulling credit reports.
• Responsible for creating CIF records and opening deposit accounts.
• Knowledge of Treasury Management offerings to expedite the onboarding and servicing of client relationships. 
• Makes necessary General Ledger entries to assist customers with transfer of funds or making payments.
• Has responsibility for confidential and time-sensitive material.
• Assists lenders throughout loan origination process, including communication with lawyers.
• Coordinates with lenders on portfolio management to include maturing loans, servicing, etc. 
• Adheres specifically to all Bank policies and procedures, Federal and State regulations and laws.
• Has responsibility for following regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identification, detection and determent of money laundering or other unlawful activities.

Requirements

• Must be a high school graduate or possess equivalent experience. 
• Advanced knowledge of banking products and services
• Accounting or finance courses would be helpful to understand the roles of the functions supported and in maximizing their support.
• Must be experienced in communicating with customers and top-level executives and familiar with making arrangements for meetings and activities.
• A minimum of two years banking experience. 
• Branch or Loan Operations experience is preferred. 
• Experience with Jack Henry is preferred.
• Proficient typing, calculator, and word processing skills are required. 
• Must have the ability to work under pressure, meet deadlines, and keep information confidential. 
• Organization and efficiency are an essential aspect of this position. 
• Proficiency with excel and word is required.
• Well-refined human relations skills, particularly with lenders and customers, are important.