Our ideal candidate is attentive, punctual, and engaged. This position includes an employee discount and bonuses based on performance. This position requires a minimum of 38 hours per week and 6 continuing education courses per calendar year. Holidays and weekends are required. Potential for advancement and growth with the company.

Responsibilities

• Train, coach, and develop employees and team leaders
• Delegate tasks to team and provide follow-up
• Hold team accountable for their performance; provide coaching and counseling as needed
• Ensure team provides fast, friendly, and accurate service
• Staff and schedule appropriately to control labor costs
• Ensure excellent customer service
• Ensure appropriate inventory and ordering systems are in place
• Keeping staff on task
• Opening/closing facility without supervision
• Managing basic kennel operations
• Delegating and laying out staff policies and duties
• Assisting with basic paperwork
• Covering shifts as needed
• Assisting with and creating events and marketing
• Ensure quality control of canine care and kennel cleaning for all staff
• Assist in enrichment activities for daycare
• Oversee and delegate deep cleaning of the facility
• Complete inspection of the facility as needed
• Assist with employee reviews
• Assist with employee reviews
• Assist with managing budgets

Qualifications

• Excellent communication skills to connect effectively with customers and co-workers
• Possess a positive attitude and ethics which support our values and culture
• Ability to manage a fast-paced, high-volume, clean, customer-focused facility
• Strong time-management skills; ability to multi-task, prioritize, and organize
• A minimum of 1 year experience in the field including some management experience
• Ability to learn and use our software system
• Be a team player
• Self-motivated and able to manage the team without assistance

If you do not meet these qualifications please apply for our Manager In Training Position. We are looking forward to hearing from you.