Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

The DocuSign AI team builds Machine Learning solutions that power insights and automation for the entire DocuSign Agreement Cloud. We have built industry-leading Document AI products and features, all leveraging an enormous wealth of text and image data and deep computer vision and natural language models. Our group is pioneering the Smart Agreement Cloud of the future and we’re looking for experienced, driven, and diverse industry experts who want to be part of building that future together. No matter who our customer is, where they do business, or what they’re agreeing on, our team would like to simplify and optimize their business processes around contract negotiation, execution, and post-signature analysis. Our ultimate goal is to make the world more agreeable by empowering all of our customers with automated expertise.

We’re looking for passionate and talented engineers to build out the machine learning platform and infrastructure that will power DocuSign’s Agreement Cloud. You will help support all aspects of the machine learning lifecycle, including the research platform, training and deployment systems, and scalable serving infrastructure. Our team is responsible for building a platform that supports an international team of machine learning engineers and data scientists and can serve AI solutions to DocuSign at scale.

This role will be a part of the Foundations Machine Learning team at DocuSign, which builds analytics products that use AI, machine learning, and cutting-edge CV/NLP deep learning based models to provide insights for the DocuSign Agreement Cloud. Our team is distributed across the Bay Area, Seattle, Europe, and Egypt and you will be working collaboratively across these teams.

This position is an individual contributor role reporting to the Director.

Responsibility

• Think about how to build distributed systems at scale with enterprise-grade security and reliability
• Drive data warehouse architecture design, modeling and ETL development according to privacy compliance requirements
• Drive testing, releases, and monitoring of machine learning based products
• Write high quality, shippable code across the stack that is easy to maintain and test
• Collaborate with Applied Science and Product teams to ensure successful and timely delivery of new machine learning products and features
• Work collaboratively across different time zones and geographies
• Develop highly scalable and reliable machine learning infrastructure that can perform model training and evaluation
• Build vital tools and infrastructure to monitor and understand the performance of complex systems

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic 

• Minimum of 12 years of related experience with a Bachelor's degree; or 8 years of related experience with a Master's degree; or a PhD with 5 years experience; or equivalent experience
• Experience building/consuming RESTful and gRPC based web-services
• Experience with CI/CD build pipelines, integrated tests, and test-driven development
• Familiarity with cloud deployment technologies, such as Kubernetes or Docker containers
• Experience with designing and scaling fullstack or distributed backend systems
• Experience with building carrier grade availability services

Preferred 

• Experience with Big Data technologies(Hadoop, M/R, Hive, Spark, Presto, Flink, Kafka etc)
• Experience building machine learning products, data pipelines, or machine learning training and deployment systems
• Experience with deployment and monitoring of machine learning models
• Ability and desire to move across technology stacks fluently and easily

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $188,200 - $302,825 base salary

Washington and New York (including NYC metro area): $178,400 - $265,900 base salary

This role is also eligible for bonus, equity and benefits.

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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