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DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.
As part of the Customer Advocacy and Engagement team you will help build and execute world-class customer advocacy marketing at DocuSign. You will work cross functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them. You will be responsible for scaling our library of customer stories for sales and our use of customer stories in our brand awareness marketing. You will work with marketing teams to identify potential customer advocates, work with sales to encourage their support of advocacy activities, and connect with customers to match them to opportunities that allow them to be experts and influencers. You will support the creation and distribution of marketing assets including customer case studies, story slides for sales, webinars, customer speaking opportunities, video testimonial, social media content and more. You will have the opportunity to help us tell transformational customer stories from our 1 million customers, which include some of the largest companies, government agencies, educational institutions, and not-for-profits in the world.
You are passionate about customer marketing and customer success. You are excited to find and tell stories to drive benefits for both customers and DocuSign. You possess strong interpersonal skills and can build relationships with internal stakeholders, ensuring that they have the customer stories they need to market and sell. You are organized and can work well in fast-paced environments.
This position is an individual contributor role reporting to the Director of Customer Advocacy.
Responsibility
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at DocuSign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within DocuSign. DocuSign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
Basic
Preferred
Based on applicable legislation, the below details pay ranges in the following locations:
California: $32.88/hour - $46.97/hour
Illinois and Colorado: $30.34/hour - $39.46/hour
Washington and New York (including NYC metro area): $30.34/hour - $42.73/hour
This role is also eligible for bonus, equity and benefits.
Global benefits provide options for the following:
Working here
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.
Accommodation
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including an accommodation to properly use our online system, you may contact us at accommodations@docusign.com.
If you experience any technical difficulties or issues during the application process, or with our interview tools, please get in touch with us at taops@docusign.com for assistance.
Applicant and Candidate Privacy Notice
This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.
It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.
EEO Know Your Rights poster
Full Time
$87k-111k (estimate)
04/03/2024
04/28/2024
docusign.com
WARRENVILLE, IL
3,000 - 7,500
2003
Public
$1B - $3B
DocuSign is a SaaS-based firm that provides contract lifestyle and electronic signature management solutions for financial and healthcare industries.