As part of Baytek’s commitment to customer service, we have continued to provide unwavering quality for over 40 years. Clear communication, training, and innovation are staples to our approach in the quality we provide. We are in search of a highly motivated and capable technical writer that is eager to meet our high standard of communication, challenge our development team, test and trouble shoot productsnew software, and write technical documentation to clearly communicate complex material to clients.willing to take an imaginative approach in order to deliver clear and concise information of complex material to our clients.

Objective of this Role

- Develop and maintain software manual/guides, including written materials and short videos.

- Gain an understanding of Baytek’s software products with the goal of translating complex information into simple, engaging content.

- Create content that is versatile, when necessary collaborating across company departments, including marketing and customer relations teams.

- Produce consistent quality, improving the standards of documentation that currently exist.

Responsibilities

- Research, outline, write, and edit content, working closely with various departments to understand software functionality.

- Work with development teams and client relations to determine the end user's needs.

- Function as a mediator of information and communication, taking into consideration the differing roles collaborating in a single product or service.

- Develop content in various forms incorporating written documentation, wikis, videos, etc., while maintaining consistency of brand, quality, and usability.

- Support a standardize structure for the content.

- Direct communication and collaboration with various teams, including but not limited to the Development, Design, and QA departments.

- Work closely with the QA team to use new software products, conduct testing, and create documentation for them.

- Document software bugs, errors, and issues of any kind, and report them to the QA team.