Salinas Valley Health Clinics

SUMMARY

Under the direct supervision of the Clinic Manager, the person in the position of Medical Receptionist is an important participant in patient satisfaction / patient experience. The Medical Receptionist must provide excellent customer service skills and meet the communication needs of the patients, office staff and medical staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Includes but not limited to the following:

• Greets and checks-in patients using the electronic medical record (EMR) system. 
  • Obtains and verifies patient demographics and insurance and enters into EMR. 
  • Verifies demographic information for all patients. 
• Collects patient co-pays, deductibles and payments for services, strictly following the Office payment policies (the receptionist is responsible for explaining payment policies & collect payment in full at the time of service for self-pay patients).
  • Provides information to patients regarding unpaid balances.
  • Verifies insurance eligibility information for billing department in a timely manner.
  • Receipt all cash received, according to procedures. Reconcile daily batches and receipts per policies and procedures. Advise Office Manager immediately of any variances.
• Answers in-coming phone calls courteously (by 3^rdring), using professional phone etiquette
  • Perform patient calls as requested by Office Manager, Supervisor or Physician.

1. Retrieve messages left with the answering service or on voicemail periodically throughout the day. 

• Schedules patient appointments and procedures according to established protocol
• Copy patient information and forward to requesting party after receiving appropriate consent to release medical records. 
• Perform clerical duties (e.g., photocopying, typing, emailing, mailing, faxing, etc.) 
• Scans all patient documentation into patient’s EMR. Ensure that all forms are complete and charges are correct and complete prior to scanning and shredding all original documents. 
• Covers various front office positions while other Receptionists are out on their break or lunch time
• Miscellaneous tasks assigned by management should be successfully performed in between time.
• Maintain clean, neat waiting area. Check waiting room periodically for cleanliness. Stock supplies at front desk and other areas of the office as instructed by Office Manager or supervisor.
• Perform other related duties as directed or assigned.

EDUCATION and/or EXPERIENCE

The employee performing this position is expected to hold a High school diploma or general education degree (“GED”); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers’ Compensation and self-paying patients, etc.

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.

SUPERVISORY RESPONSIBILITIES 

This job has no supervisory responsibilities.

KNOWLEDGE

The jobholder must demonstrate current competencies applicable to the job position. 

• Excellent customer service 
• Problem resolution skills 
• Critical thinking skills and ability to analyze datasets
• Effective verbal and writing skills 
• Microsoft Office knowledge (Word, Excel, and Outlook) 
• Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
• Demonstrates ability to work autonomously and be directly accountable for results
• Demonstrates flexibility 
• Exhibits capability to influence and negotiate individual and group decision making
• Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
• Displays proven ability to positively influence behavior and outcomes

CONDITION OF EMPLOYMENT:
Salinas Valley Health Clinics requires you to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated. In addition, new hires must prove that they have received a booster dose of the COVID-19 vaccination if eligible or must receive a booster dose of the COVID-19 vaccination within 15 days after becoming eligible.