Responsibilities:

• Pursue collection of third-party patient accounts by phone and form letters
• Send form letters to accounts based on the collection cycle as outlined in the procedures
• Make appropriate phone calls according to established procedures
• Print and review statements to be sent to patients. Apply notices where needed.
• Contact doctor’s office for required information as needed
• Contact insurance companies for claim status if necessary
• Answer incoming calls from patient accounts
• Investigate any billing discrepancies
• Monitor Statements
• Establish reasonable payment plans when necessary
• Prepare list of accounts for referral to outside collection agency
• Ensure assigned turnaround time is met for all accounts
• Receivables- as noted in performance standards
• Strict adherence with HIPAA
• Call volume- approximately 10 calls per hour without interruption 
• Investigate validity of refunds
• Other duties as assigned

Qualifications: 

• You must have excellent communication skills, both verbal and written; be detail oriented, well organized, adaptive, analytical, professional, and reliable; and be able to work independently and with a team in a fast-paced environment with emphasis on accuracy, customer service, thoroughness and timeliness.
• High school diploma or general education degree (GED). 
• Knowledge and understanding of Credit and Collections Laws required.

 Experience:

• Minimum three years of medical collection experience preferred
• Proficient in Microsoft Office including Outlook, Excel and Word
• Previous experience with Medisoft Highly preferred
• Previous experience with Laboratory Information Management Systems (LIMS) highly preferred
• Successful track record of managing and handling challenging situations
• Excellent interpersonal skills
• Strong multitasking ability, with strong data entry skills
• Excellent problem solving skills
• Familiar with ICD 10 and CPT Coding
• Strong math skills 

Work Schedule:

• Monday- Friday 8:30 AM-5:00 PM

Benefit Offering:

• Life, Medical, Dental, Vision Benefits
• 401K including employer match
• Paid PTO

This position works onsite in Saint Charles, IL.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

Important Links:

EEO is the Law Supplemental Notice  Pay Transparency