Position : Patient Service Specialist Location : West Bloomfield-MI (EM0301), MI Job Id : 1405 # of Openings : 1 Company Overview

Dermatologists of Central States (DOCS) is one of the largest and most established dermatology practices in the nation. With more than 186 providers within 80 locations in 7 states, we have been serving patients for over 40 years.

At DOCS, we strive to put the patient first with an emphasis on medical, surgical, and cosmetic dermatology. We provide easy access to high quality dermatologic care in an environment that is consistently friendly, convenient, courteous, and caring.

Summary

Collaborate with providers to ensure seamless coordination of patient care.

Job Responsibilities Managing Medical Question Line

• Monitor voicemail box and return patient calls
• Respond to patient questions while adhering to office protocol and the direction of the provider
• Maintain / update patient charts
• Schedule appointments when necessary

Managing Path Log in EMA

• Notify patients of abnormal results that need follow up, discuss diagnoses, and schedule appointments
• Transcribe discussions between providers and patients about results and enter the communication in the patient’s chart
• Ensure that all patients are contacted and scheduled
• Follow up with patients who have not returned our initial call, are not currently scheduled or have canceled their follow up appointment
• Set recalls for future appointments
• Identify patients that need a certified letter

Managing Portal Messages

• Review messages from patients to the providers / staff
• Route messages to appropriate staff to address messages
• Update the patient’s chart with photos that are sent through the portal

Managing RX Refill Line

• Monitor voicemail box
• Confirm prescriptions with pharmacies
• Respond to patient voicemails while adhering to office protocol and the direction of the provider
• Respond to electronic prescription requests received via EMA or fax machine and document the requests in the patient’s chart
• Schedule appointments when necessary
• Process Prior Authorizations
• Operate as a delegate in the iPLEDGE System

Maintaining MIPS Log

All other duties as directed and assigned

Minimum Qualifications

• High School Diploma or General Education Diploma (GED)
• Clinical experience preferred
• Effective communication, both orally and in writing
• Ability to work independently as well as collaboratively within a team environment
• Maintain strictest confidentiality

Physical Demands

Employees may be regularly required to sit, talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard while performing the duties of this job.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status

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Last updated : 2024-04-26