Urgent Care Center in Laredo, has an opening for a Full-Time Call Center Representative. Must have experience working in a fast paced medical environment. Must have exceptional customer service skills, excellent communication skills to schedule appointments, handle customer requests, attention to detail and possess a good work ethic. Proficiency working with computers is a must. Electronic Health Record experience preferred. Two (2) years of experience working in a Healthcare setting. Previous call center experience is preferred.

Benefits:

• Competitive pay
• Eligible for medical, dental, and vision coverage after 3 months

Required Skills:

• Strong communication, both written and verbal
• Bilingual
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to speak multiple languages, especially those common among callers