Overview

dnata is seeking a Director of Passenger Service & Start-Up at our Corporate office!

* salary $100,000-$130,000*

*Weekly Pay, Paid Time Off, 401(K), and Competitive benefits!*

Responsible for the Strategic direction and operational performance of the Passenger Services Business across the country. Ensures a consistent delivery of high-performance standards within the constraints of the service level agreements of our customer airlines, maintaining standards and excellent working practices within the Company policies.

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers.

Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

You Will

• Responsible for day-to-day operational performance, safety, security and customer satisfaction of Airline Passenger Services through effective support and management of deliverables.
• Lead managers and employees at multiple locations to deliver exceptional results.
• Monitor performance of key customer service indicators, identify gaps, plan and resource effectively to fill them, including contingency planning. 
• Accountable for ongoing day-to-day management to an approved business plan. 
• Improve delivery of dnata services through developing a motivated and skilled team. 
• Ensure effective and efficient labor utilization, while actively controlling fixed and variable costs. 
• Utilize knowledge of P&L to drive service and profit at each location.
• Work with the airport authority, airport suppliers & other ground handlers to ensure prescribed levels of service at agreed standards are delivered. 
• Ensure the department follows a consistent Human Resources process, with the relevant company policies always being delivered. 
• Ensure that all airline policies and procedures are implemented, in line with customer, airport, and airline requirements. 
• Develop and maintain strong professional relationships within the airport community. 
• Ensure appropriate recruitment, training, and development on dnata practices and policies for start-up bus. 
• Utilize strong communications skills and experience in liaising with senior airline, airport, and other stakeholders. 
• Negotiate with business partners on strategic and tactical objectives and costs.
• Communicate effectively with internal and external stakeholders.
• Extensive travel may be required.

You Have

• Bachelor’s Degree in related field preferred, along with 5-7 years in Passenger Service Management.
• Substantial operational management experience in customer service. 
• Multi-unit Experience and Knowledge of Aviation Services and Passenger Handling. 
• Experience in Business-to-Business relationships with multiple levels of management.
• Experience in project work, including business startups within a corporate framework.
• Excellent leadership and people management skills. 
• Strong communications skills and experience in liaising with senior airline, airport, and other stakeholders. 
• Recruitment, training, and development of PAX personnel.
• Extensive use of Microsoft Office Suite is required.

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