** Accounting Software Support Specialist**

**Job Category****:** Customer Service **Requisition Number****:** ACCOU01304 Showing 1 location **Job Details**

**Description**

**RESPONSIBILITIES AND DUTIES:**

- Provide excellent support for DMSi's ERP software application, Agility.

- Responsible for researching and troubleshooting Accounting based questions/issues.

- Define problems, analyze issues, identify the root cause, and document Customer resolutions.

- Ensure a positive relationship and communication plan with Customers and Users.

- Add documentation related to Case resolution to the Knowledge Base

- Assist in identifying and implementing improvements in Customer support and communication.

- Assist other DMSi personnel in researching, testing, or handling Cases

- Participates in teams, workgroups, or value-added areas like Line of Business teams.

- Attend/assist with training for internal personnel or customers/prospects.

- Assist with internal projects such as improvement initiatives.

- Performs other duties as assigned.

**KNOWLEDGE, SKILLS, AND ABILITIES:**

- Customer-focused approach to problem identification and resolution.

- Strong Accounting background

- Knowledge of Balance Sheets, Income Statements & General Ledger

- Strong written and verbal communication skills for training, emails, instructions, presentations, etc.

- Good analytical, logical, research and problem-solving skills.

- Ability to positively interact with all levels of the company and with others outside the company.

- Ability to maintain a high degree of professionalism and confidentiality.

- Ability to adhere to organizational policies and procedures.

- Desire to work in a collaborative, team environment.

**WORK ENVIRONMENT & PHYSICAL DEMANDS:**

Normal office environment with the use of computers and telephone systems; no unusual physical demands.

**EDUCATION AND EXPERIENCE:**

College degree in Business, Accounting, Finance, or other related fields or equivalent work experience.

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