DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100 employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

DMI, LLC is seeking a Process Analyst to support our client in Washington DC

Duties and Responsibilities:

The resource will support Customer in several ways which may include, but are not limited to, the following:

Interviewing various process stakeholders to understand Customer processes and the business requirements which drive them
• Documenting existing Customer processes and procedures with diagrams and written descriptions
• Identifying gaps in business operations where no formal or consistent process exists
• Analyzing processes and recommending improvements or architecting new processes which address any identified gaps and increases process efficiency and effectiveness
• Presenting findings, recommendations, and work products to various stakeholders and groups within Customer

Education and Years of Experience:

• A minimum of five years experience working as a process analyst at an organization where IT was the main product/service
• Demonstrated prior experience successfully eliciting and documenting business processes
• Demonstrated prior experience analyzing business processes and recommending improvements
• Strong verbal and written communication skills with experience preparing presentations for executives and other senior stakeholders
• Strong skills in preparing meaningful and easily understood process diagrams using standard diagramming software such as Microsoft Visio
• Basic project management skills and experience preferred

Required and Desired Skills/Certifications:

• IT Process and procedures documentation and Technical Writing expertise
• Policy documentation expertise
• Expert with Microsoft Software Programs (Visio, Project, Excel, Word, PowerPoint)
• Ability to understand requirements and their impact on technical directions of a solution
• Ability to maintain professionalism and react to customers appropriately, while exhibiting the highest level of customer service
• Ability to work independently and as a team member in a fast-paced development process
• Excellent analytical and organizational skills
• Excellent oral and written communication skills
• Strong proofreading, grammar, and editing skills
• Strong attention to detail and accuracy
• Ability to develop, document, and ensure adherence to technical standards
• Must be self-motivated, detail-oriented, and able to sustain your own assigned project work in a fast-paced environment with changing priorities
• Ability to receive direction from multiple managers, and support multiple team members simultaneously
• Ability to multitask
• Must be highly organized and a self-starter
• Must be able to communicate effectively and confidently with team members and management
• Must be flexible and willing to undertake a wide variety of challenging tasks
• Strong facilitation skills.
• Proven experience at driving consensus across multiple stakeholders
• Process driven analysis skills and a background in various requirements elicitation methods
• Commitment to responsiveness and achieving tasks on deadline
• Flexible team player

Additional Requirements:

Min Citizenship Status Required: Citizen

Physical Requirements: No Physical requirement needed for this position.

Location:

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with several of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.