Patient Services Representative

Responsibilities:

- Greet and check-in patients as they arrive at the ER
- Collect and verify patient information, including insurance details
- Answer phone calls and assist callers with inquiries or direct them to the appropriate department
- Schedule appointments and manage the appointment calendar
- Maintain patient records and ensure accuracy of information
- Process patient payments and provide receipts
- Assist with insurance claims and billing inquiries
- Collaborate with healthcare providers to ensure smooth patient flow and efficient operations

Qualifications:

- Previous experience in a customer service or administrative role preferred
- Excellent communication skills, both verbal and written
- Proficient in using phone systems and basic computer applications
- Strong attention to detail and ability to multitask in a fast-paced environment
- Knowledge of medical terminology and insurance procedures is a plus
- Ability to maintain confidentiality of patient information

At our facility, we value our Patient Services Representatives as an integral part of our healthcare team. We offer competitive compensation, comprehensive benefits, and opportunities for professional growth. Join us in providing exceptional care to our patients.

Please note that this position requires availability for various shifts, including evenings, weekends, and holidays.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Medical specialties:

• Orthopedics

Schedule:

• Monday to Friday

Work setting:

• In-person
• Outpatient

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: In person