About Dixa

Dixa is a conversational customer service platform that creates value for brands and customers in an easy to use, friendly and engaging way. We call it Customer Friendship™️ 💜. Established in Copenhagen, Denmark in 2015, Dixa was founded on the principle that there must be a better way to do customer service, one that gives customers fast, accurate answers, from any customer service channel, as well as empower agents to have meaningful conversations rather than just solve tickets for the business. In February of 2021, the company acquired the Australian knowledge platform startup, Elevio. In March 2022 we acquired analytics leader Miuros, and automation pioneer Solvemate to further boost our product offering in this space.

Dixa has expanded globally within the first years since launch and now has 150 employees in offices across Copenhagen, London, Chicago, and Melbourne. The company has raised more than $155 million in funding to date with backing from Notion Capital, Project A Ventures, SEED Capital and in mid 2021 completed a Series C funding led by US-based General Atlantic.

As part of an agile team you will build large features independently. Our teams are part of clusters and each cluster drives their own roadmap, strategy, relevant engineering and delivery.

We have 4 clusters including a cluster dedicated to the internal platform development and related tooling.

Our microservice architecture backend systems are mostly in Scala, however also have systems in Java and Python. We rely on the AWS service stack and believe and invest in IaC and Gitops. 

As a domain expert you will collaborate or make decisions on system design, architecture, technical debt, and related trade-offs with long-term impact. 

Responsibilities

•  As a domain expert you will collaborate or make decisions on system design, architecture, technical debt, and related trade-offs with long-term impact. 
• You will help break down complexity and ambiguity by contributing to feature discovery and helping define milestones and tasks for the team.
• You will support the work of your peers by pair programming, code reviewing, and providing sparring and mentoring.
• You demonstrate initiative to make the team and systems better and take responsibility for the technical decisions and related outcomes.
• You will collaborate with the Product and Design stakeholders in the cluster on feature discovery, validation and feasibility along with delivery and rollout of customer value.
• You have operational and on-call responsibility.
• You model inclusive behavior, solve problems through collaboration and efficient communication and represent the Dixa Values.
• You may be asked to participate in hiring/interviewing for the team.

• You are experienced in modern agile software development processes and building cloud based services.
• You have experience building in Scala with other languages in addition considered a plus.
• You have experience designing complex components and large scale systems with suitable technologies across data, API and networking layers.
• You are comfortable with writing and maintaining technical documentation.
• You have experience with test driven development and continuous delivery practices and implementation.
• You are a natural at working collaboratively, enjoy solving problems, listening to others, and voicing your own ideas. 
• You want to make a difference where you work. You are eager to contribute to a positive and productive work environment, and grow your career in a high-growth company!

Please note

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa, the 30-second version

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a personalized-service experience that scales. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. 

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. 

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and 150 exceptional Dixaterians working with us in 4 offices (and remotely)!

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend 💜.

What’s in it for you?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance (in the majority of locations). But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!