DivIHN (pronounced divine ) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.

Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

Visit us at

https : / / divihn.com / find-a-job /

to learn more and view our open positions.

Please apply or call one of us to learn more

For further inquiries regarding the following opportunity, please contact one of our Talent Specialists Rashi

630-847-1027

Divya

224-369-2969

Title : Implementation Specialist Location : Santa Rosa, CA Duration : 3-Month duration with high potential to extend. Description :

This position is NonExempt. Hours over 40 will be paid at Time and a Half.

• Provide operational support to departmental projects or larger-scale department / division-wide efforts.
• Duties will include : tracking information and generating reports, research and follow through, schedule coordination and database management.

Must have 2 years experience in specific programs or processes pertinent to the customer. Minimum supervision is required.

• Primary duty will be training customers on our proprietary software system.
• Must be comfortable presenting and have people skills / be personable. Working on complex processes onboarding new accounts.
• Looking for someone who will own the process and be assertive / persistent. Will work with sales reps to gather documentation and share outcomes.

RESPONSIBILITIES

• Assist customers through implementation deliverables and provide application / product configuration throughout the product lifecycle.
• Conduct presentations, product demonstrations, and educational sessions
• Become a subject matter expert on the software, implementation methodology, processes and business operations.
• Engage team members and leadership in troubleshooting customer issues
• Collaborate with multiple teams across the business, including sales, customer service, and IT
• Manage and execute the project from beginning to end and act as the liaison between customers and internal teams
• Communicate project deliverables and make sure that tasks are executed on time, to budget and high quality.
• Identify ways to improve specific customer experience with the product; leverage tools and resources to address specific customer needs
• Collaborate with internal teams to resolve specific customer issues based on guidance from leadership; daily interactions with assigned customers
• Provide customer feedback to the product development team

QUALIFICATIONS AND EDUCATION

• Bachelor's degree or equivalent experience in customer-facing roles with demonstrated competence
• 2-5 years working experience
• Eager for challenges that explore your full potential and want to develop market-leading skills that will accelerate your career growth and progression
• Highly organized and have the ability to manage multiple projects
• Passionate about continuously learning new technologies and skills
• Strong interpersonal skills with a proven ability to effectively engage customers, along with the ability to handle crucial conversations and manage conflict resolution
• Ability to effectively prioritize workload and tasks to meet deadlines
• Time management skills
• Ability to be creative and innovative
• Flexible, and easily able to adapt to change

About us : DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.

The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Last updated : 2024-03-26