Job Summary

• Meets with patients, in person, when they arrive for their appointments and conducts patient interviews to record information necessary for their visit and/or treatment. The Navigator also assists with guidance of the patient’s routine for his or her visit and answers questions that do not require the expertise of a licensed professional.

• Communicate with patients clearly, effectively with empathy, integrity, and accuracy
• Assist clients with finding an available appointment
• Assist clients with finding a PCP or supporting services if requested
• Use systems and tools to access data to effectively manage clinic operations
• Follow goals, objectives, policies, protocols, procedures, and systems established for the clinic
• Demonstrate working knowledge of all major clinic sections: communication, exam, lab, navigation, and outreach
• Review forms and update patient information used within the practice
• Maintain a high level of confidentiality and privacy according to the clinic’s policies and procedures and HIPAA compliance
• Foster teamwork within the clinic
• Contribute to great experiences for patience through showcraft by keeping areas generally tidy and alerting the appropriate staff when hazards appear.
• Orient patients to clinic facilities and expected patient experience
• Perform other duties as assigned

• Must work effectively with medical providers, staff, volunteers, patients, public and external agencies
• Skills in gathering and interpreting data in a physician office setting
• Must have the ability to take initiative and to exercise independent judgment according to organization standards

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Rod Bragg Diversity Health compensation package is world-class. We offer:

• Medical, Dental, and Vision coverage available on day one with 100% of employee-only premiums paid by Diversity Health
• 401(k)-retirement plan with matching
• Competitive hourly pay rates
• 80 hours of Paid Time Off
• No overnight/third shift work and no Sunday shifts

Diversity Health believes in an environment where people can share diverse backgrounds, experiences, perspectives & ideas. As a result, we are an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Please contact our Human Resources Manager if you need a reasonable accommodation in applying for a position, or in performing the essential functions of any of our positions.