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On-Site Service Technician - Miramar, FL
Miramar, FL, USA Req #3274
Wednesday, December 20, 2023
At Diversified, we don't just follow tech trends - we set them by leveraging the best in technology and ongoing advisory services to transform businesses.
Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.
Our dedicated teams craft solutions experienced by millions every day including :
Founded in 1993, we're a global organization serving local needs with associates worldwide. Learn more at onediversified.
com and follow us on LinkedIn and Twitter .
What part will you play?
The ADOPT Onsite AV Service Technician reports to and works within an assigned client site location daily, providing support for technical system needs.
The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement.
Support normally includes multiple aspects, such as meeting / conference / events assists, inventory tracking, reporting, and proactive systems maintenance.
Additionally, technician exercises technical skill level abilities to perform routine maintenance, and repair of faulty systems and equipment.
What will you be doing?
Physical Working Environment :
Normally provided a working area within an office / business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client's building(s) and campus grounds.
The daily working conditions may have various demands / situational relationships.
Examples of the demands / situational relationships you may encounter :
Equipment access needs may be located within difficult areas (under conference / meeting room tables, within equipment closets / rooms, behind large displays / walls, within ceiling areas, cramped within small spaces such as kiosks, etc.)
There may be needs to safely lift / handle equipment weighing up to 50 pounds.
There are normally demands for walking great distances on a regular / daily basis.
There may often be needs to traverse up / down stairwells on a regular / daily basis.
There may be needs to work on / at the top area of ladders, electric lifts, or atop scaffolding.
There may be an occasional need to work with hand tools, and / or electric power tooling.
Hot to cold temperatures (and vice-versa) within physical environments may be encountered.
Stresses may arise related to system / equipment failures, or difficult client interactions.
What do we require from you?
Education / Certifications :
A high school diploma (or equivalent) is a minimum requirement for this position.
A background screen and driving records check will be performed for all applicants.
Applicants must show a legal ability to work within the United States (via I9 verification).
Preferences will be given to those applicants possessing any of the following characteristics :
Required / Desired Knowledge, Experience and Skills :
Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).
Preference will be given to those applicants possessing any of the following characteristics :
To learn more about becoming part of the Diversified team, visit us at http : / / diversifiedus.com / about / careers / or email us at careers@onediversified.com.
Diversified is an equal employment opportunity employer and all aspects of employment will be based on job requirements, individual qualifications, merit, performance and business needs.
We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, veteran status, age, disability or genetic information, or any other applicable characteristic protected under federal, state or local law.
We celebrate diversity and encourage people of all backgrounds to apply for available positions. Individuals needing assistance or an accommodation to complete an application due to a disability, may contact Human Resources at careers@onediversified.com .
Other details
Apply Now
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The ADOPT Onsite AV Service Technician reports to andworks within an assigned client site location daily, providing support for technical system needs.
The most important requirement for this role is the ability to create and maintain a client relationship which results in superior client satisfaction, as well as the renewal and growth of an ADOPT onsite support agreement.
Support normally includes multiple aspects, such asmeeting / conference / events assists, inventory tracking, reporting, and proactive systems maintenance.
nWhat will you be doing? n nFunction as AV support technician within a client site. nExercise successful collaboration with Diversified team members and departments.
nPerform supportingassists for end-user meetings / conferences / events. nPerformroutine preventive maintenance of technical systems, ensuring a ready to use state.
nPerform resolution of any system / equipment repair faults discovered within systems. nInterface / liaison with others in efforts related to equipment faults and repair needs.
nInterface / liaison with manufacturers / vendors to facilitate equipment repair needs (as RMAs). nDevelop and manage / maintain an inventory tracking / recording mechanism.
nTrack / update repair needs, work duties and events within ticketing systems. nProduce summary and detailed reports. nMaintain functional aspects of technical systems for an optimal ready to use state.
nContinue to progress elevated technical skills related to technical systems characteristics. nContinue to grow and hone soft skills related to satisfactory client relationships.
nCreate proper reporting materials to help express the value of the role to the client. nCreate an atmosphere of pleasure and confidence with the Diversified client experience.
n nPhysical Working Environment : nNormally provided a working area within an office / business environment. Dependent upon the client, this role is often called to support and perform work on systems located throughout the entire breadth of a client's building(s) and campus grounds.
The daily working conditions may have various demands / situational relationships. nExamples of the demands / situational relationships you may encounter : nEquipment access needs may be located within difficult areas (under conference / meeting room tables, within equipment closets / rooms, behind large displays / walls, within ceiling areas, cramped within small spaces such as kiosks, etc.
nThere may be needs to safely lift / handle equipment weighing up to 50 pounds. nThere are normally demands for walking great distances on a regular / daily basis.
nThere may often be needs to traverse up / down stairwells on a regular / daily basis. nThere may be needs to work on / at the top area of ladders, electric lifts, or atop scaffolding.
nThere may be an occasional need to work with hand tools, and / or electric power tooling. nHot to cold temperatures (and vice-versa) within physical environments may be encountered.
nStresses may arise related to system / equipment failures, or difficult client interactions. nWhat do we require from you?
nEducation / Certifications : nA high school diploma (or equivalent) is a minimum requirement for this position. nA background screen and driving records check will be performed for all applicants.
nApplicantsmust show a legal ability to work within the United States (via I9 verification). nPreferences will be given to those applicants possessing any of the following characteristics : n nA postsecondary education degree nA technical school / education certification / degree nClient relations related training / certifications nAVIXA CTS related certifications nBiamp related certifications nCrestron related certifications nNetworking / IT related certifications n nRequired / Desired Knowledge, Experience and Skills : nSuperior client relationship management is a requirement for this position (i.
e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters). nPreference will be given to those applicants possessing any of the following characteristics : n nExperience with audio-visual related systems (1-3 years of AV support preferred).
nExperience supporting end user meeting (virtually and in person) nExperience with video conferencing, unified communications, and collaboration platforms.
nExperience in a field related toproviding face-to-face client technical systems support. nExperience in a field related to providing technical systems support.
nExperience with supporting internal and external client relationships. nForward-thinking individual, with diligence and efficiency in multi-tasking.
nPossessing the ability to take ownership and provide solutions toward resolution. nExcellent communications and client service skills, with consistent follow-through.
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Miramar, FL, USA
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Last updated : 2024-02-25
Full Time
Wholesale
$60k-77k (estimate)
02/28/2024
04/11/2024
diversified-phl.com
WARMINSTER, PA
50 - 100
1969
ROBERT FRANKEL
$10M - $50M
Wholesale
At Diversified, we strive to be the preeminent lighting representative in the Philadelphia/Tri-State area by consistently pursuing quality product lines to represent, preparing competitive quotations, and fully supporting our customers from order inception through installation. Diversified prides itself on having the best-trained personnel representing the highest quality lighting manufacturers to the lighting design community, the electrical distributor, and the contractor.