What part will you play? The Director of Engineering is responsible for supporting Engineering initiatives and continuous process improvement (CPI) across the Workplace Engineering organization, supporting tactical and day-to-day operations, liaising with internal teams, and assisting with vendor engagements. Additionally, this position will represent the Workplace Engineering team in other initiatives throughout the enterprise, as needed. The Director of Engineering reports to the Vice President of Engineering. A solid, proven knowledge of the project process, systems integration, engineering, as and drawings and specifications is required. In addition, the Director of Engineering is responsible for ensuring the project engineering team is aligned with the needs of our internal clients by partnering with regional operations and service teams. This role will work closely with the Regional Project Operations Leaders as a delivery team. Additionally, any findings from the Field and Service teams will be shared with the Sales Support, Consulting, Design, and Development teams as part of CPI in Engineering. What will you be doing? Manage Engineering initiatives, as developed and scoped Direct Process Improvements:Help build out, then direct QC reviews and Technical Turnover reviews with Field and Services engagementServe as secondary Escalation point to assist in project and field and services resolutions, as well as document issues for analysis of trends and patterns as part of CPI processes.Manage the feedback loop process to ensure findings from Field and Services are being communicated on design and product decisionsCollaborate with Manufacturer, Vendor, and Procurement teams to maintain Manufacturer support contacts and information for Field useWill assist Vendor, Procurement, and training teams, to include but not limited to:Managing intake and team communicationCoordinating Vendor training and weekly sessions Supporting tactical and day-to-day operations:Assist with 2nd tier escalations and incorporate findings for improvementAssist with leading internal drivers for the team; such as Utilization, Project Delivery, Training, and vendor engagement/coordination and working with Procurement for Engineering.Assist in tracking performance of teams to drive utilization, efficiency, quality, savings and added profit. Contributing to the engineering and program standards and processes.Assist in developing standards and procedures to ensure that quality standards are met and consistent.Implementing these standards and processes in collaboration with the engineering teams, guaranteeing client satisfaction and profitable projects.Govern standards through project and program audits to ensure adherence by the team and consistency in work product.Support efficiency in project engineering, including innovation and technology.Complexity: This position is currently specified as an individual contributor, but could take on direct reports as we build out the team Participation in developing, supporting, and maintaining Engineering initiatives and continuous improvements. This includes organizational structure within Workplace engineering, program governance, processes, and resourcing, as well as continuous process improvement initiativesAs initiatives complete, as needed, they will move to CPI for continued oversight and improvement What do we require from you? 5 years of experience in workplace systems integration and designAssociate/Bachelor degree and/or equivalent experience5 years of management or team lead experience3 years project management experience, or equivalentAVIXA CTS, CTS-D, CTS-I preferredKnowledge of AVoIP, enterprise-level networking design and configurationKnowledge of UC, collaboration, and cloud platformsExcellent communicator with a confident and collaborative style and adept at aligning internal and external stakeholders.Strong presence with influencing and presentation skillsData driven mindset and strong analytical skills, with the ability to use quantitative tools and analyze unstructured feedback to inform leadership decision making and the development of key business strategies.Ability to work and thrive within a highly dynamic and changing environment and adapt to shifting customer priorities.Possesses a deep passion for customer success, coupled with a driving motivation to solve customer problems and continually improve customer experience.Excellent problem-solving and decision-making skills.Strong leadership, communication, and interpersonal skills.Detailed oriented, independent, initiative-taker Exceptional time management skills with a history for meeting deadlines Ability to analyze complex issues and communicate concise succinct messages. Elevated level of problems solving and technical troubleshooting skillEffective communicatorActive ListeningTeam buildingChange managementProven conflict resolution skills