What part will you play? The Data Center Electronic Security Program Manager is the single point of responsibility and accountability for assigned Data Center Electronic Security projects being conducted within the framework of the larger program. The Program Manager will provide strategic guidance to the Data Center Electronic Security project team that will promote the company's culture, enhance the client relationship, and drive revenue growth. Understanding where all Data Center Electronic Security project stand throughout the project lifecycle as well as leading Data Center Electronic Security project managers to complete the projects per Scope, Cost and Schedule is a major component of this role. The ideal candidate will be an excellent leader and will have experience in managing staff of different disciplines to produce results in a timely manner. They will also develop efficient strategies and tactics to uphold client goals and objectives. The Program Manager is responsible for coordinating all resources required for each initiative, to ensure satisfactory performance.What will you be doing?Single point-of-contact for the Workplace BU Data Center Electronic Security programProvide weekly program status updates to management and client stakeholders.Provides escalation for project managers and the clientProvides cross region and/or specialty coordination and ensures consistent delivery processes for strategic programs.Expected to provide management with instant notifications of potentially critical situations that put the project or program at risk.Responsible for the financial performance of each project within assigned program.Develop and maintain strong communications with each project stakeholders.Always anticipating, looking ahead for barriers which may de-rail Audio Visual project, developing structures of means to resolve unforeseen problems.Sets and enforces standards for program playbook all client-facing communications.Provides program level support to the sales process to maintain visibility on probability strategic opportunities.Supports quarterly business reviews with the client. Handles other duties relative to the job as assigned by management.Ensure and achieve the highest level of customer service for all projects within the assigned program.Tracks and reports all pending program opportunities and open initiatives.Provides frequent program level reporting to internal leadership team and the customer through program dashboards. Complexity:Within a program, every project is different, and every stakeholder is unique. The Program Manager needs to navigate a very complex set of variables including continuity of system designs, global project teams, overall performance quality, and a widely varying set of expectations with multiple stakeholders to achieve a high level of customer satisfaction. The skill of communicating both verbally and in writing to manage all these variables takes a very high level of awareness, emotional intelligence, and people management skills. An ideal candidate would feel comfortable negotiating contracts and deliverables with both clients, internal stakeholders and subcontractors and partners within Diversified. Decision Making Authority:Takes full ownership of the program. High level of decision-making authority to ensure overall performance, quality of service and client satisfaction is met. What do we require from you? Education/Certifications:PMP or PgMP Preferred Required/Desired Knowledge, Experience and Skills:5 - 10 years in large scale low voltage design and integration. Familiar with cameras, card readers, and other Data Center electronic security components.3-5 years prior program management experience Considerable experience with managing relationships with Construction Management Companies, General Contractors, Consultants and Architects is required.Experience working in Data Centers, Construction, Healthcare, Strong understanding of a construction project lifecycle, with applicable planning and risk mitigation skillsPossess advanced and sophisticated written and verbal communication skills, including ability to create briefing documentation and run stakeholder meetings, practicing the highest level of customer service.Experience leading team hiring, performance reviews, and progressive discipline.Proficient with computers and current business software applications within MS Office, especially MS Project & Excel.Attributes: professionalism, self-motivation, self-discipline, attention to detail and time management skills