Job Title: Assistant Convenience Store Manager

Department: Operations

Reports To: Convenience Store Manager

FLSA Status: Non-Exempt

POSITION SUMMARY

Primary functions are to: (1) efficiently process all customer purchases, accurately, promptly, and courteously for maximum customer satisfaction as directed by management; and (2) assist store manager in paperwork and supervising employees and store.

CORE FUNCTIONS OF POSITION

• Leads, coaches, teaches, and reinforces the DMG culture, customer service, and performance expectations to all convenience store team members.
  • Responsible for the ongoing training of all store team members.
  • Contributes to the performance reviews of store team members.
  • Documents violations of company policies/procedures, conducts appropriate corrective action, and reviews with store manager.
  • Builds relationships with team members and coaches them, regardless of their performance level.
  • Inspires and persuades others to voluntarily follow direction, pursue and achieve goals.
  • Asks clarifying questions that elicit clearer or more detailed information.
  • Balances analysis, wisdom, experience, and perspective when making decisions.
  • Respects and maintains confidentiality of team members and the company.
  • Answers questions and provides guidance to all store team members.
  • Assists all team members with daily responsibilities while leading by example.

• Ensures all standards are being met in the convenience store.
  • Processes all customer purchases promptly and courteously.
  • Maintain an accurate change fund and checking for proper identification when applicable.
  • Accurately records, stocks, and maintains product inventory as directed by the store manager.
  • Reports and or validates accurate fuel inventory readings daily.
  • Basic food preparation including making coffee and preparing hot food.
  • Receives, verifies, and processes merchandise and vendor orders accurately and timely.
  • Implement promotional plans, including signage to generate excitement with team members and customers relating to our product and promotional offering.
  • Maintains clean interior and exterior store appearance according to DMG operating standards.
  • Controls cash shortages through proper use of control procedures.
  • Enforces check and credit card acceptance policies.
  • Prepares the daily reports and money deposits accurately and timely.
  • Ensures strict compliance with all company policies and procedures applying to the sale of age-restricted products.
  • Always makes the best use of time and resources; seeks ways to reduce costs and improve customer service.
  • Prevents team member loss by ensuring team follows DMG safety compliance.
  • Trains team members in proper use of potential hazardous equipment.
  • Identifies the sequence of tasks, resources needed, the impacts and risks of decisions and actions.

• Provides exceptional customer service.
  • Answers the telephone and assists callers using proper phone etiquette.
  • Addresses customer concerns and resolves issues when a customer is not satisfied with the service or product received.
  • Monitors and maintains all food service areas per DMG policies and government regulations to protect customers from illness.
  • Communicates and works cooperatively with the Store Manager and team members to maintain standards and exceed customer service expectations.

• Forms and articulates a clear picture of the future the organization and department should strive for. Explains why the future is important and how current decisions make or break the chance to reach it.
• Develops team members to prepare for advancement opportunities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to deal tactfully and effectively with customers and all team members.
• Possesses excellent time management skills and ability to handle multiple tasks.
• Good oral and written communication.
• Complete understanding of all safety requirements and company safety policies.
• Must be able to use a computerized cash register and gas console equipment with accuracy, within the guidelines of the company's cash accounting and credit policies and procedures.
• Knowledge of proper bagging techniques and taxable versus non-taxable grocery items.
• Basic knowledge of automotive car care, tourist type information, and the ability to give clear instructions.
• Ability to obtain liquor licensure as required by state or by local municipality.
• Ability to obtain any other applicable certifications/licensures as required.
• Commitment to excellence in customer service and other DMG values.

EDUCATION AND EXPERIENCE REQUIRED

• Minimum of High School Diploma or equivalent.
• Previous cash register and customer experience preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Lift, carry, pull, or push up to 60 pounds on an occasional basis.
• Full range of upper body motion.
• Frequent stopping, bending, squatting, kneeling, walking, reaching turning, climbing stairs/ladders.
• May be exposed to extreme temperatures.