Operations Manager

Come work for Diversified Maintenance, a leading company in the Facilities Services Industry since 1973. At Diversified Maintenance, we believe that details matter, as do each of our employees and customers. Through our core values of loyalty, honesty, and integrity, we strive to create a culture of growth and opportunity for each individual we employ. Although we currently have operations in all 50 United States, Puerto Rico, Guam, and the Virgin Islands, Diversified Maintenance is projected to double in size in the next five years. Join a large, growing company with a sense of pride in everything we do.

Summary

The District Manager provides direct oversight to hourly employees. This person ensures that standards are being met, locations are fully staffed, and continually works to develop the employees that report to them. Through evaluation of sites and excellent communication skills, the District Manager ensures customer satisfaction on every level.

Job Duties

• Recruit and hire employees to ensure accounts are properly staffed according to contract specifications.

• Assign duties and tasks to employees and inspect work for cleanliness and completion

• Determine work procedures and prepare schedules while ensuring the account stays within the given labor budget

• Conduct new hire orientation, safety training, job training, etc., to assure hourly employees can perform tasks in an efficient and safe manner

• Prepare and review all required paperwork such as time sheets, accident reports, new hire paperwork, employee training records, work orders, equipment and supply orders, etc.

• Create an open line of communication by assisting in employee relations problems and coaching and counseling employees to empower success.

• Establish relationships with customers by visiting accounts on a regular basis to ensure the highest quality of service

• Resolve problems and complaints in a timely manner to maintain the highest customer satisfaction possible

• Document customer contacts and concerns on an ongoing basis, and assist with follow-through to ensure issues are resolved

• Monitor assigned accounts for work order opportunities and additional work that can be added to the contract

Requirements

Two to three years of management experience is required. A qualified individual must also have several years of janitorial industry experience. The candidate must be able to multitask and adapt to changing environments. The candidate must also have a customer service mindset and training skills. Experience with Microsoft and Google products is required.

Diversified Maintenance Systems is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.