Be a part of Phillip R Davis & Associates Insurance Agency , where we prioritize unparalleled customer service and a positive work environment.

Located in the heart of Portage, Michigan, our team is dedicated to providing personalized service and building lasting relationships with our clients.

Join our team as a Personal Lines Insurance Customer Service Representative and make a difference in the lives of our policyholders!

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Vision Insurance

Dental Insurance

Health Insurance

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

Flexible Schedule

Evenings Off

Responsibilities

Client Communication : Interact with clients to address their insurance-related inquiries and provide accurate information on available options.

Policy Management : Assist clients with policy changes, updates, and modifications as needed.

Claims Assistance : Guide clients through the claims process, ensuring a smooth and efficient experience.

Documentation : Maintain accurate records of client interactions, transactions, and policy details.

Customer Service : Provide exceptional service to all clients, resolving issues promptly and effectively.

Requirement

Customer Service Skills : Proven experience in a customer service role, with a focus on providing excellent service and support.

Insurance Knowledge : Basic understanding of personal lines insurance products and terminology preferred.

Communication Abilities : Strong verbal and written communication skills to effectively interact with clients and colleagues.

Organizational Skills : Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment.

Team Collaboration : Willingness to work collaboratively with team members to achieve common goals and deliver exceptional service.

Attention to Detail : High level of accuracy and attention to detail when handling client information and policy details.

A VALID P&C LICENSE IS REQUIRED FOR THIS POSITION

Last updated : 2024-05-09