7 System Engineer Jobs in Plano, TX
Diverse Lynx is Hiring a System Engineer Near Plano, TX
Location :Plano, Texas Onsite
Contract : Job Type
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers withExceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating systemIssues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
- Answer incoming calls and respond to customer s emails intimely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources andOffer Solution to customers.
- Research, identify, and resolve customer complaints usingapplicable software.
- Route calls and tickets to appropriate resources and Domains whocan best support he user,
- Document all call information according to standard operatingprocedures.
- Recognize, document, and alert the management team of trends incustomer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Job Summary
Full Time
$99k-120k (estimate)
05/05/2024
05/18/2024
diverselynx.com
PRINCETON, NJ
200 - 500
2002
Private
SHUBHENDRA VARMA
$50M - $200M
IT Outsourcing & Consulting
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About Diverse Lynx
Diverse Lynx is a provider of mobile application development, web designing, consulting and quality assurance services.
The following is the career advancement route for System Engineer positions, which can be used as a reference in future career path planning. As a System Engineer, it can be promoted into senior positions as a Systems Architect that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary System Engineer. You can explore the career advancement for a System Engineer below and select your interested title to get hiring information.
