Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a member of the Payments Test Product team within the Payments Technology Stability and Resiliency organization, you’ll contribute to the product roadmap, end-to-end architecture and design for product testing capabilities used across the enterprise and hands-on review, design as needed of the technology products. You'll partner with business, operations, and technology stakeholders to continuously innovate, contribute to the product vision and the technology roadmap to correlate business strategy with technology outcomes. As an experienced member of our team, you'll combine your years of proven expertise with a never-ending quest to create innovative testing solutions through solid product development practices. With your knowledge of architecture, design, product delivery, testing, and support, you will raise the bar even more, exceeding standards, as well as satisfying both business and functional requirements.

As a Senior Product Associate in Payments Test Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 
• Executes creative software solutions, design, development, and testing with ability to think beyond routine or conventional approaches to evaluate solutions or break down technical problems
• Develops thoroughly-considered high-quality product testing requirements and delivery roadmaps
• Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems
• Leads collaboration sessions with internal teams and vendors to drive outcomes-oriented probing of architectural designs, product credentials, and testing applicability for use within existing systems and information architecture
• Helps integrate product owner and SDLC standards across Stability & Resiliency organization to drive awareness and use of new and leading-edge technologies
• Giving back to the technology center community and driving peer stakeholders to contribute equally

Required qualifications, capabilities, and skills

• 3 years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Bachelor’s degree or equivalent experience as a product owner and/or testing automation experience with large enterprise applications for comparable companies 
• Hands-on practical experience driving product design and delivery through the SDLC life cycle from ideation through launch and support
• Facilitation skills to capture requirements and test design
• Project management skills (RAID log, milestone management, issue resolution

Preferred qualifications, capabilities, and skills

• Payments industry knowledge or related experience
• Technical experience (software testing, API’s)
• End-to-end software process flowcharting
• Executive-level presentation skills (written, verbal)