5 L2 Support Technician Jobs in Boise, ID
SORT BY
I
D
D
B
U
Diverse Lynx is Hiring a L2 Support Technician Near Boise, ID
Role: L2 Support Technician
Location: Boise, ID
Duration: 6 months Contract
Key responsibilities:
Location: Boise, ID
Duration: 6 months Contract
Key responsibilities:
- Manage user incidents routed from the Service Desk, or escalate where appropriate, ensuring high quality service and timely response
- Manufacturing and lab tool support, including assisting with the configuration of new tool PCs and resolving networking issues, working in clean room environment when needed
- Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point
- Regularly add to knowledge base, by documenting and sharing solutions
- Assist with additional projects outside of regular daily tasks, as directed by host and/or team leads
- Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboard/mice, printers, mobile devices, A/V equipment)
- Advanced Micron issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
- Troubleshooting advanced L2 level software issues, including installation issues. Be familiar with working through common errors and exit codes
- Creating and maintaining printer queues on the printer servers, including updating printer info into the database
- Setting up network Physical Layer and other network layer items to support tool installs
- Troubleshooting, re/loading scan guns and sending them out for warranty work
- Deploying desktops and laptops, monitors and other equipment and software to end users at Micron
- Replacement and upgrade of consumer replaceable parts (ie hard drives, memory, graphic cards)
- Troubleshooting basic network issues, activating ports, VPN connections, making basic configurations on switches
- Active Directory administration
- Creating static IP addresses for users and machines
- Domain and other trust issue support on the client side
- Assist on a diverse range of support issues requiring ability to identify, evaluate and resolve issues
- Team oriented - able to work in, and contribute to, cross functional teams
- Proactive and self-motivated approach, able to work independently or with team members
- Strong time management skills, ability to prioritize and organize a demanding workload and adapt as needed
- Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner
- Excellent communication skills (both written and verbal). Ability to relate with users and explain technical issues in a simple manner
- Able to learn new applications and become familiar with new hardware quickly, committed to keeping knowledge and skills up to date
- 3-5 years or more providing end-user technical support preferred
- A Certification preferred
- Detailed knowledge of the following technologies:
- Active Directory
- Windows XP, 7, and 10
- Knowledge of anti-virus / anti-malware programs
- Microsoft Office suite
- Building / imaging computers
- Wiring / Cabling
- Network technologies
- Installation and support of wide range of peripherals
Job Summary
JOB TYPE
Full Time
SALARY
$46k-59k (estimate)
POST DATE
04/15/2024
EXPIRATION DATE
05/02/2024
WEBSITE
diverselynx.com
HEADQUARTERS
PRINCETON, NJ
SIZE
200 - 500
FOUNDED
2002
TYPE
Private
CEO
SHUBHENDRA VARMA
REVENUE
$50M - $200M
INDUSTRY
IT Outsourcing & Consulting
Related Companies
About Diverse Lynx
Diverse Lynx is a provider of mobile application development, web designing, consulting and quality assurance services.
Show more
Similar Jobs
Popular Articles
Top 10 Things to Avoid Putting on a Job Application
Read Article
How to Describe Your Education in a Resume
Read Article
How to Write a Memorable Cover Letter in 5 Ways
Read Article
4 Personal Finance Tips to Make During Job Transition
Read Article
4 Best Camera Setups for Interview
Read Article
Keeping a Job Search Journal: 9 Types of Journaling You Can Do
Read Article
