Job Title: Field Service Engineer
Location: Madison, WI (Onsite)
Duration: Contract
Job Description
Required Skills:
1. Software / Hardware troubleshooting
2. Network troubleshooting
3. Field Services & Desktop support
Job Summary
Seeking a skilled Field Services Engineer with 2-5 years of experience in Field Services (repairing / setting up client machines, devices, software etc.)
Roles & Responsibilities
•Workstation builds, deployment and equipment moves
•Document, maintain, upgrade, or replace hardware and software systems as required
•Solicit Quotes, place orders and receive items within NetSuite
•Reclaiming hardware during off-boarding process
•Facilitate escalation of incidents and requests as necessary
•Participate in and contribute to various department projects and initiatives
•Work on multiple projects concurrently, monitor the status of tasks and escalate issues when appropriate
•Basic level understanding of all applications involved and the impact they have on hospital & user workflows
•Troubleshoot issues associated with workstations (hardware, software, peripherals, network); determine necessary repair, updates, and testing
•Monitor incoming service desk ticket queues and take ownership as appropriate
•Utilize ServiceNow to document incidents and requests and ensure proper communication of resolution to the end user
•Identify trends of recurring issues for radiologists and manage problems by working with appropriate resources to achieve a permanent solution
•Support the documentation of physical inventory of workstations
•Make inventory recommendations/purchases as assigned
•Be familiar with and able to troubleshoot mobile devices and related wireless technologies
•Be familiar with and able to support Radiology specific applications
•Be familiar with and able to support basic networking issues
•Communicate effectively, including clearly express ideas/opinions, use appropriate, and effective communication methods, deal with team members openly and honestly, be receptive and attentive to communication/feedback
•Must be able to work with all levels of an organization from leadership to physicians to support staff
•Be present and prepared for work as scheduled, use time off policies appropriately, and schedule lunch and breaks according to department & radiologists needs
•Utilize procedures and resources appropriately to ensure efficient delivery of work product
•Perform other duties, responsibilities, and/or special projects as assigned
•Some travel will be required
•Ability to lift 50lbs frequently
KNOWLEDGE AND SKILL REQUIREMENTS
•Two years' experience as a Hardware & Software Technician
•One year healthcare experience in a dynamic, fast-paced environment
•Microsoft Certifications a plus
•Strong Software skills in the use of:
o Windows Server | Windows Active Directory
o Microsoft Exchange | Azure
o SCCM | Intune
o Microsoft 365 admin | ServiceNow
o LogMeIn | TeamViewer | MaaS360
o NetSuite
•Excellent communication skills with all types of employees and management
•Knowledge of information systems principles, methodologies and assumptions required
•Ability to modify work schedules and practices to meet job requirements; requires occasional overnight travel. This includes being on-call afterhours as required
•Excellent conflict resolution skills
•Critical thinking and problem-solving skills
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.