In this role, you will be responsible for crafting clean, functional code that flawlessly suits the needs of the company. Your main focus will be coding and ensuring high performance and responsiveness to requests. To support Engineer using Agile Methodology and should have an end to end understanding of business use cases, to transform them into an effective and strategic solution. Work with business people to have a real time problem and, craft the solution which really fits into client needs.

Responsibilities

Ensure all issues are properly logged
Triage Incidents tickets to L2/L3 Teams if not resolved at L1 level
Escalate unresolved issues to appropriate Internal Teams
Provide prompt and accurate feedback to customers
Prioritize and manage several open issues
Prepare accurate and timely reports to customers on time
Prepare Knowledge Articles/SOP's for repeated issues
Prepare RCA for the Critical P0/P1 Issues
Responsible for fixing issues reported by users
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Good understanding of Ticketing Tools
Having strong problem solving and analytical skills
Support for sanity checks of the applications for any upgrade activity
Experience in application enhancements with associated technologies
Send outage alert communication to customer about application downtime and resolution ETA
Support patching/upgrade activities as planned by business to perform sanity checks of application
Minimum qualifications

B.Tech/B.E/ MCA
Excellent written and verbal communication skills

Preferred qualifications

Around 3 - 6 years of strong coding experience in ASP.NET, C#
Strong knowledge of REST API, ASP.NET MVC, LINQ, WCF and other .NET technologies
Strong experience in writing SQL queries, SQL Server/T-SQL/stored procedures. SSRS, SSIS a plus
MVC, MVP, MVVM or MDDM design pattern experience
Experience on JIRA/ Remedy tool
Iterative / Agile / DevOps/ ITIL practices & tools
Data Analysis & Data Migration experience
Execution of Transformation, Integration & Automation Programs/ Projects
Strong Analytical / Logical Reasoning skills to analyze / build complex programming logic.
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.