Position Summary:
The Park Services Team Lead will function as a lead member of Park Services team, encouraging cross-team collaboration and setting the standard for performance. Park Services Team Lead will supervise his/her staff and daily operations through executing Standard Operating Procedures.
Principal Duties & Responsibilities:

• Insure that proper staffing levels are maintained at all times
• Insure that all zones and storage area are clean and orderly
• Develop and train subordinates. Inform your crew of daily events, zone schedule and operational opportunities
• Set the service standard for the Park Services team
• Help manage various zones and have a ;positive work environment
• Answer customer queries in a friendly demeanor
• Communicate maintenance problems to the Operations Manager and Maintenance
• Listen and sold guest complaints
• Identify and correct all potential safety hazards. Enforce all safety policies and procedures
• Direct leadership for day to day zone operations
• Assists with Operations Manager to develop and execute schedule planning
• Assumes leadership position in case of emergencies such as; power outages, inclement weather and ride incidents
• Works with operations manager to create, revise, monitor, evaluate, and adjust Standard Operating Procedures
• Record disciplinary actions as necessary
• Participates in administering employee recognition and rewards program
• Selects, trains and instructs new employee on Standard Operating Procedures
• Promotes teamwork amongst all staff and ensures a pleasant and safe work environment
• Take stock inventory of cleaning supplies
• Requisition new stock needs with operations manager
• Adhere to company policies and departmental standard operating procedures at all times
• Making sure paperwork, keys and radios are turned in at the end of the day
• Other duties as assigned

Knowledge, Skill and Ability Requirements:

• Ability to work evenings, weekend and holidays (40 hours per week)
• Able to multi-task and maintain composure in pressure situations
• Customer service orientation
• Able to stand/walk in extreme heat or cold for long periods of time
• Adaptability
• Initiative
• Stress tolerance
• High energy level
• Come to work on time
• Ability to work under pressure and in a team
• Maintain regular attendance

Education & Experience Preferred:

• High School Diploma or equivalent required