This position will be responsible for direct support of the enterprise Tyler Technologies, Data & Insights platform to increase the delivery of data-driven solutions. This includes activities to increase the number of entries in the data catalog, ensuring data quality compliance of submitted data, and implementing enhanced data analysis to support end users with addressing complex issues through the application of data. This position is also responsible for providing platform administration, maintaining deployed solutions and operational support to the enterprise platform. Candidates must be willing to work non-standard work hours in the event of production deployments, changes, and upgrades to minimize disruptions to the end user experience.

Duties and Responsibilities

• Platform Administrator Tasks:
• Provide access and technical support to platform end users, including license provisioning and user onboarding.
• Troubleshoot platform issues, including responding to incident and response tickets per established SLAs.
• Support maintenance of enterprise level catalog of data pipelines, and system connectors.
• Support maintenance of available enterprise level tools and features as documented in the service catalog.
• Provide technical troubleshooting and analysis in support of deployed front end and back-end capabilities and features.
• Provide data, business intelligence, and analytics systems and solution specific documentation to end users.

Analyst Tasks:

• Support data analysis to address issues and obtain solutions to problems encountered in the analysis of available data.
• Support data analysis functions to include the development of metrics to measure progress towards established targets.
• Provide analysis and support for data interpretation to both technical experts and other stakeholder end users of the data.
• Design and execute tests, evaluate results to ensure data compliance with applicable policies, standards, and regulations.
• Communicate quantitative and qualitative findings from test results to the data owners and advise on remediation.
• Manage the data storage environment, including data sources, security, retention, and metadata.
• Help develop enterprise level reports and analysis to distributed use by end users across the enterprise.
• Support initiatives for data integrity and normalization, including design and deployment of automated solutions.
• Provide technical expertise in data storage structures, data mining, data tagging, and data cleansing.

Education:

A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field.

General Experience:

• A minimum of one (1) year work experience as a data analyst or in a related field.
• Professional experience analyzing data sources to provide actionable recommendations for data quality and security.
• Professional experience collecting metrics and trending data.
• Professional experience creating reports and data visualizations.
• Professional experience administering systems against established data standards, policies, and procedures.
• Demonstrated experience in handling large data sets and relational databases.
• Understanding of addressing and metadata standards.
• Analytical and problem-solving skills.
• Professional experience with statistical software.