FLSA: Exempt, Full Time
Department: Assistance Services
Primary Worksite: 6 West Colony Place, Durham, NC
Supervisory Responsibilities: Yes, to oversee other Assistance staff
Reports to: Director, Medical and Assistance Services
Salary: $55,000 – $65,000

JOB SUMMARY

DAN is seeking a DAN Travel Assistance Case Manager to join our team. The Travel Assistance Case Manager monitors travel assistance cases and coordinates services and providers, including travel arrangements, physician visits, repatriations, evacuations, and ongoing hospitalized cases. In conjunction with the treating physician’s recommendations and under the direction of the DAN Assistance Services Director, the Travel Assistance Case Manager serves in a medical advocacy role for the client. The Travel Assistance Case Manager directs assistance to the client within the guidelines of the DAN travel emergency assistance policy.

The Travel Assistance Case Manager must exercise independent thinking and evaluate information critically to make appropriate decisions that may directly impact the case outcome and client satisfaction.

RESPONSIBILITIES

• Coordinate and provide safe, timely, effective, efficient, and client-centered care
• Handle case assignments, draft service plans, review case progress, and determine case closure
• Facilitate multiple care aspects (case coordination, information sharing, etc.); go the extra mile and interact with clients to monitor their progress and ensure satisfaction
• Work with other DAN departments to develop and maintain a database of local providers (air ambulance, hospitals, etc.) to supplement the existing Hyperbaric Chamber and Referral Physician databases
• Help clients make informed decisions by advocating on their DAN membership and insurance benefits
• Develop effective working relations and cooperate with the Medical Services team throughout the case management
• Record case information, complete accurately all necessary forms, and produce statistical reports as needed
• Promote quality and cost-effective interventions and outcomes
• Adhere to professional standards outlined by DAN’s protocols, rules, and regulations

QUALIFICATIONS

• Bachelors degree in the healthcare field or equivalent experience
• Minimum of 3 years proven working experience in travel assistance case management, including expertise and knowledge in emergency/critical and acute care; aeromedical transport services (Understanding of flight physiology is a plus)
• Excellent knowledge of case management principles, healthcare management, insurance claims, and reimbursement
• Critical, independent thinking where outcomes are often time-sensitive; must be self-motivated and able to work in high-pressure situations
• Effective written and oral communication skills to build and maintain internal and external relationships; compassion and teamwork skills.
• Excellent organizational and time management skills, with the ability to multi-task, problem solve, prioritize, delegate, and meet critical deadlines
• Typing and computer skills with proficiency in Microsoft Office software

Posted April 30, 2024