DCNE is currently seeking a full-time Sales Order Coordinator to join the team at the Malden, MA location, Monday - Friday. Competitive salary plus incentives offered, including medical, dental, and 401K.

Essential Duties: This position is primarily responsible for coordinating the sale of products to businesses and industrial establishments or individuals by performing the following duties.

• Process & coordinate all equipment and parts & supplies orders taken by outside sales personnel as well as walk-in, telephone and email sales orders from customer’s base.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
• Handle inbound sales leads calls and convert calls into sales.
• Emphasize salable features, prepares quotes from sales representatives and enters orders for sales obtained.
• Estimates date of delivery to customer, based on knowledge of factory’s production and delivery schedule.
• Builds and maintains good customer relationships.
• Works with outside sales representatives to keep account activities and literature up to date.
• Investigates and resolves customer problems with deliveries.
• Work in a team environment, interacting with other departments within the organization to facilitate customer orders and inquiries. Example: Credit, Warehouse and Logistics departments.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person