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Business Operations Analyst III - Region Support

DISH

Chicago, IL | Full Time

$99k-122k (estimate)

2 Months Ago

Business Operations Analyst III - Region Support

DISH Chicago, IL

$99k-122k (estimate)

Full Time | Restaurants & Catering Services 2 Months Ago

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DISH is Hiring a Remote Business Operations Analyst III - Region Support

Company Summary:

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary:

Our Retail Wireless team, serving our Boost Infintie, Boost Mobile and Gen Mobile Brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a first-of-its-kind 5G network, a passion for change and the power to drive it, we’ll emerge as the nation’s fourth facilities-based wireless carrier and a disruptive force in the market at large.

Job Duties and Responsibilities:

DISH Wireless is seeking a dynamic and results-driven Business Operations Analyst to join our growing team. As a key player in the rapidly evolving telecommunications industry, DISH is at the forefront of innovation, providing cutting-edge wireless solutions. The Business Operations Analyst will play a pivotal role in optimizing and enhancing our operational efficiency, ensuring seamless business processes, and contributing to the overall success of our organization. If you thrive in a collaborative environment, possess strong analytical skills, and are ready to make a significant impact in the world of wireless technology, we invite you to explore this exciting opportunity with us.

Location: Applicants must live in the Chicago market.

Key Responsibilities:

Responsible for daily/weekly/monthly/ad-hoc reporting for supported organizations
Handles key operational support functions and special ad-hoc projects from the Operations Manager
Develops best practices that can be implemented throughout the organization
Develops relationships with assigned org hierarchy and provides functional operations assistance at all levels, including personnel changes, fleet, and system access requests
Oversee all regional indirect prepaid distribution change requests, including onboarding & offboarding
Responsible for the assigned organization(s) meeting content orchestration and dissemination of assigned org(s) hot topics
Partner with assigned org(s) to identify sales metric opportunities within the scope of the hierarchy
Maintain and develop organizational intranet content
Boost Dealer Policy point of contact for all issues and escalations within supported org(s)

Skills, Experience and Requirements:

Education and/or Experience:

Degree or 5 years of related experience
5 years supporting a sales organization to provide sales analytics

Skills and Qualifications:

Advanced in GSuite and MS Office
Ability to travel and work with local leadership to identify operational shortfalls and develop and execute fixes
Ability to quickly ingest data and turn it into actionable reporting for assigned org(s)
Relationship management across large geographies to ensure tasks are communicated and completed efficiently

Desired skills:

Developer interest/experience desired but not required (Google App Scripts, Python, SQL, Javascript, etc.)
Efficiency through automation
Business Intelligence software experience (Tableau, Looker, Power BI, etc.)
Familiarity with Adobe software with a specific focus on AdobeSign agreement creation, processing, and tracking
Ability to present sales analysis to assigned org(s) as well as dealer partners (in person/virtual)
Demonstrates the ability to multi-task, prioritize org(s) work, and drive positive change consistent with overarching organizational goals
Champions key projects to completion with enthusiasm and confidence
Demonstrates excellent escalation and conflict resolution skills
Proactively recognizes and defines opportunities/problems, determines solutions to address them, and independently oversees solutions through to completion
Ability to motivate action through communication; oral, written, and interpersonal relationships
Demonstrates strong negotiation skills at all levels of the organization, striving for win-win solutions
Regularly recommends changes that improve existing business processes and overall enterprise performance, let your voice be heard
Demonstrates exceptional skills in judgment, listening, and decision-making
Strong project management skills including a demonstrated ability to plan, schedule, organize, coordinate, manage, & evaluate project efficiency
Regularly collaborates with management to ensure organizational consistency
Ability to deliver popular and unpopular messages with the appropriate level of transparency

Please note, this role is not eligible for visa sponsorship.

Benefits:

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

This will be posted for a minimum of 3 days or until the position is filled.

Salary Range: USD $63150.00 - $90000.00 / Year