Under the direction of the Administrative Director and Medical Director, oversees the day-to-day operations of the clinical laboratory. Responsibilities will extend across all laboratory departments including Anatomic Pathology.

MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:

* Staff Management: Directly manages the customer service department including all staff. Will also oversee POC, compliance, and regulatory.

* Quality:

* Design and implement Departmental Quality Improvement Monitors under the direct supervision of the Laboratory Director and participate in performance improvement activities.

* Prepare monthly reports detailing the results of all Quality Improvement initiatives.

* Monitor compliance of Quality Control documentation, corrective action and appropriate supervisory signatures in compliance with the College of American Pathologists recommendations and requirements.

* Coordinates laboratory's proficiency program and monitors result submission, result review and corrective action for all P.T. failures.

* Assist the department managers in maintaining a personnel competency program that includes technologists and supervisory personnel as per directives of the Clinical Laboratory Director.

* Occurrence/Incident Reporting - Collaborate with section managers to monitor, investigate & respond to all incident occurrence reports that are submitted in RL Datix.

* Operations:

* Responsible for contract maintenance for all departments.

* Modify SOPs and edit documents, with Director approval in order to improve laboratory workflow and processes.

* Interact with IT to ensure proper functioning and troubleshooting of LIS issues.

* May write procedures and/or prepare manuals as required.

* Budget Preparation: In collaboration with the Administrative Director and department managers, prepares yearly labor and operating budgets and closely monitors expenses for any variances.

* Customer Service/Patient Satisfaction: Acts as the gatekeeper of Press Ganey reports/feedback and offer recommendations in areas of opportunity through regular dialogue with site directors and managers.

Performs other related duties as assigned or requested in order to maintain a high level of service

* 5 years of progressive management experience preferred.

* Bachelor's degree required, Master's degree preferred.

* Excellent analytical, organizational, communication, interpersonal and public speaking skills are required.

* The ability to work with individuals at all organizational levels, including Executive leadership, peers, team members, other departments, patients, and the community is required.

* Experience with Quality/Regulatory Compliance/Performance Improvement programs preferred.

* Proficient in MS Office - Word, PowerPoint, and Excel.

CERTIFICATIONS REQUIRED

ASCP certification.