Sales Support Specialist in Boston, MA at Notified **Location:**

**Experience:**

Not Specified **Job Description**

For this opening we will consider candidates from the following locations: ,IL,United States | , Canada;, United States;Boston,MA,United States;El Segundo,CA,United States;New York,NY,United States;San Francisco,CA,United States

Notified is hiring a Sales Support Specialist. The Specialist can be office based in our New York City, Boston, Chicago, El Segundo, CA or San Francisco office. For a qualified candidate, the Specialist can be remote in North America. As a Sales Support Specialist, you will facilitate the creation of accounts, contracts and invoices across all Notified products. The job will require product and software expertise as you act as a cross-departmental liaison for the Business, Legal, Finance, Account Management and Service teams. Additionally, you will be responsible for delivering excellent customer service while resolving client billing inquiries in an accurate and timely manner. The Specialist enhances the customer experience through owning billing query resolution, order review, and client implementation. Candidates with Salesforce experience will be highly considered.

**Position Duties** In managing and administering the Order process, the Sales Support Specialist should:

* Be accountable for adhering to Business Controls and SLAs;

* Be responsible for ensuring that approvals are in place;

* Confirm all documentation is in order before sending for countersignature;

* Obtain information required to process orders;

* Initiate order fulfilment and monitor billing to ensure information is correct;

* Manage cancellation notices and input them through the system;

* Partner with Account Management and legal;

* Perform order confirmation and review billing cycles with the customer.

In owning Billing Query resolutions, the Sales Support Specialist should:

* Be resourceful when undertaking research and take the necessary corrective actions according to the applicable guidelines, and process credits/rebills where required;

* Coordinate with other internal teams where needed, and updates requestor on process of queries;

* Field client billing queries via phone and email, co-ordinate resolution with stakeholders, provide clients with regular updates until resolution is met.

In supporting the Service Team and Business, the Sales Support Specialist should:

* Be responsible for all necessary and common activities concerning creating and approving accounts, assisting with opportunities, approvals, contracts, contract negotiations, and accurately entering information into systems in a timely manner;

* Provide expertise and understand cause and effect of actions and system limitations to meet client expectations;

* Partner with service teams on specific client cases to understand client asset portfolio and billing;

* Be a Subject Matter Expert of other teams supported;

Compensation will be commensurate with experience. The hiring pay range for this position is anticipated between $50,000 $58,000.

M**inimum Qualifications:**

**Education:**

* BA/BS degree in Business, Finance, Communications or related field required.

**Experience:**

* 1-2 years of professional experience required. Previous order and billing customer support experience preferred.

* Customer service experience in a fast-paced environment and strong ability to multi-task

**Knowledge, Skills and Abilities:**

* Excellent communication skills both written and oral

* Excellent Customer Service skills

* IT Literate with familiarity with MS Office (Word, Excel, Outlook) and the ability to learn new systems quickly

* Familiarity with Salesforce is beneficial

* Familiarity with a Lead to Cash process is beneficial

* Familiarity with Contracts is beneficial

* Excellent telephone manner essential

* Ability to keep accurate records

* Positively motivated individual able to take responsibility

* Polite, persistent and patient

* Ability to work on own initiative, and as part of a team

* Flexible approach to working, able to work under pressure.

* Organized, capable of prioritizing, able to work to agreed deadlines

* Excellent timekeeper

* Honest, reliable and committed to the success of Notified

**Travel / Physical Demands**

* Travel typically less than 10%. Office and Work-from-home environment. No special physical demands required.

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most **Information to Insight.**

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

**ABOUT THE TEAM**

Notified is a business segment within Intrado, and is the worlds only communications cloud for events, public relations, and investor relations to drive meaningful insights and outcomes. Our Events Cloud enables event planners, marketers, and communications professionals to create unforgettable experiences which build brand and community engagement through hybrid events, conferences, trade shows, town halls, and product launches. Notifieds PR Cloud enables public relations professionals to reach global audiences, monitor brand sentiment, send press releases via GlobeNewswire, measure success, and drive earned media. Navigate the media landscape and tap into real-time analytics from an integrated, intelligent, and easy-to-use platform. The Investor Relations Cloud enables investor relations professionals to manage communications earnings calls, regulatory filings, press releases, investor days, and IR Websites to maximize shareholder value. Activate your market strategy and manage dynamic communications and regulatory requirements from one platform.

At Notified we place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.