Description

Assists ER Department with advocacy for the ER Division

• Obtain certification as Volunteer Ombudsman through initial training and field experience.
• Make regular advocacy visits to assigned nursing homes, residential care and/or adult care facilities as assigned by Field Instructor or Ombudsman Mentor.
• Gather information about complaints and with the resident’s permission, refer to Ombudsman staff. Make observations of conditions in facilities.
• Assist in complaint handling, information gathering and follow-up according to LTCOP policy and procedure as assigned by Field Instructor or Ombudsman Mentor
• Attend resident and family council meetings, with residents’ permission as assigned by Field Instructor or Ombudsman Mentor.
• Provide information about Long Term Care Ombudsman Program services to residents and their families through visitation, the distribution of brochures, calling cards and other means.
• Monitor facilities to ensure that a Long Term Care Ombudsman Program poster, a copy of resident’s rights, benefits information, and other advocacy and regulatory agencies are posted; and that a copy of the most recent ODH survey report is in an area easily accessible to residents and families.
• Attend and observe Ohio Department of Health survey exit meetings as assigned.

Qualifications

• Interest in working with and advocating for the elderly and disabled population
• Successful completion of Ohio Department of Aging Certification Training
• Must be over 18 years of age
• Must have own means of transportation to perform duties
• Must agree to a background check through resources determined by the Agency

Physical/Mental Position Qualifications

• Effective written and verbal communication skills
• Ability to follow direction regarding accurate documentation
• Ability to operate a computer well enough to perform duties