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Group Reservations Associate
Embark on the next step in your career journey with Direct Travel!
As a key member of the Travel with Alan team, the Group Reservations Associate will become a resource for our customers and assist in planning the vacation of their dreams while selling a range of travel products and services.
You will respond to a variety of calls from Travel With Alan Guests. You will utilize your superior customer service skills to build rapport, recommend and book travel packages, and review travel options.
Providing quality customer service on all calls, you will assist direct customers with challenges that might occur on a reservation, provide post-booking sales and support, and work across departments to provide seamless first call resolution.
This position will report to the Manager, Group Reservations on the Travel With Alan Team.
This position is 100% office based, and the prospective candidate will ideally reside within commuting distance to Direct Travel’s Lynnwood office.
Expedition Expectations
Deliver quality guest service on all calls and emails by utilizing your superior critical thinking and problem-solving background;
ensuring all questions and concerns are resolved in a seamless first call resolution.
You will also work directly with our preferred cruise suppliers to resolve all guest concerns in a courteous and timely manner.
Passport to Success
Benefits Onboard
In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support.
Our Brand Voyage : About Direct Travel
Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs.
By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings.
Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List.
For more information, visit .
Direct Travel is an EOE / AA / Veteran / People with Disabilities employer
If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.
Last updated : 2024-05-01
Full Time
Business Services
$63k-87k (estimate)
05/03/2024
05/09/2024
dt.com
CENTENNIAL, CO
1,000 - 3,000
1974
GEOFFREY E MCKINNEY
$50M - $200M
Business Services
December 14, 2011 Corporate Travel Services (CTS) is now Direct Travel. CTS provided corporate and meeting travel management services focusing on mid-sized clients and specializing in creating customized travel programs with long-term partnerships. The office in Minneapolis, Minnesota serves as the Central Regional Headquarters for Direct Travel. Direct Travel is ranked as one of the top travel management companies in the U.S. and has been providing services for over 40 years. Led by a dynamic leadership team, Direct Travel has implemented industry and non-industry technologies, operational n...uances, supplier partnering and intellectual capital to create top-notch corporate, meetings and luxury travel experiences for every client. For more information about Direct Travel, follow the LinkedIn Page: http://www.linkedin.com/company/directtravelinc
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