Program Reconciliation Manager – Meetings and Incentives 

Embark on the next step in your career journey with Direct Travel!

The Program Reconciliation Manager serves as a primary and expert resource regarding event solutions program reconciliation and the final stage in the program experience journey. This is a hands-on role, completing reconciliation documentation for key programs prior to financial audit by Program Accounting. In addition, the Program Reconciliation Manager is a key liaison with Program Operations, Finance, Program Accounting, Account Operations, and Business Development to ensure maximized revenue, data accuracy, and timely reconciliation delivery for all event solutions opportunities.

Expedition Expectations

• Develop and continuously enhance the project management of event solutions program reconciliations.
• Create and maintain standard operating procedures related to reconciliation, the final client journey phase in collaboration with Program Finance Accounting team.
• Maintain a reconciliation tracker monitoring client project reconciliations are completed within 45 to 60 days of program travel dates, complying with respective Client MSA terms.
• Project manage each opportunity reconciliation, holding team members accountable for delivery of approved supplier invoices and final program data based on the project’s critical path deadlines. Escalate issues to manager and director, when appropriate.
• Be educated and understand our primary event solutions pricing methodologies (Cost Plus, Labor Based, Per Person, Package)
• Accountable to ensure the pricing structure committed to in client agreement is properly applied to final reconciliation and we maximize all potential revenue.
• Understand and adhere to all contractual obligations for each opportunity.
• Assign reconciliation projects, in collaboration with the Project Manager leadership team.
• Owns reconciliation projects for complex and high yield opportunities.
• Audit all reconciliations to ensure accuracy of costs and to ensure revenue targets are met or exceeded.
• Ability to work under pressure, prioritize and manage multiple tasks with proven problem solving/conflict resolution skills along with providing guidance to colleagues. 
• Identify customer frictions and opportunities with Program Operations; spark cross-functional action plans to solve issues; maximize the use of customer feedback across channels and support the use of customer insights across the organization to meet and exceed customer needs and continually improve the customers’ experience.

Working Conditions:

• Extended use of a computer
• Hybrid work environment
• Extensive computer work
• Sitting for extended periods of time

Passport to Success

• At least 7 years of Meeting Planning, Program Manager experience or industry-related equivalent
• Bachelor’s Degree in, Hospitality, Business Administration, Marketing, or a related field or experience
• Must be proficient in Microsoft Office, particularly Excel
• In-depth knowledge of program operations in both domestic and international locations
• Must be widely regarded as subject-matter expert in program operations and financial reconciliation

Going the Extra Mile

• Model behavior that reflects our organization’s Vision and Core Beliefs.
• Must possess strong English communication skills both written and oral to communicate with participants and clients, and train others on the wrap-up process when necessary.
• Must possess excellent interpersonal skills and the highest level of customer service skills.
• Must possess planning and organizational skills with time management ability to prioritize and manage multiple tasks and meet deadlines.
• Must possess analytical skills and critical thinking to identify, reduce or eliminate risks to Creative Group.
• Must possess attention to detail and accountability.
• Must be able to work effectively as part of a team and display teamwork.

Benefits Onboard 

In addition to Medical, Dental, and Vision benefits Direct Travel offers an employee rewards and recognitions program, Total Rewards Package which includes Wellness, Sustainability, DE&I initiatives, and Mental Health Support. 

Our Brand Voyage: 

About Direct Travel and Creative Group

A subsidiary of Direct Travel, Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. Creative Group is a full-service performance improvement company specializing in meetings and events, group incentive travel, employee engagement and recognition, sales incentives and channel loyalty programs. Creative Group serves a client roster of Fortune 500 companies in a broad range of industries. 

Direct Travel is a leading provider of corporate travel management services. The company has been providing travel management for over 40 years, working with clients to develop highly customized travel programs. By leveraging both the expertise of its people and innovative solutions, Direct Travel enables clients to derive the greatest value from their travel program in terms of superior service, progressive technologies and significant cost savings. Direct Travel has offices in over 70 locations across North America and the UK and is currently ranked 12th on Travel Weekly’s Power List. For more information, visit www.dt.com.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer

If you're ready to chart a new course and advance your career with the valuable moments and travel experiences that await, we welcome you to submit your resume for consideration at Direct Travel.