Please note that as of March 2024, we are not actively hiring for this role; however, this is a position that we regularly hire for and will have future opportunities as we continue to grow. We’re always interested in extraordinary people who want to contribute to a fast-growing digital marketing agency with a proven track record of success for clients around the world.

As a Client Success Manager (CSM), you’ll be responsible for developing and nurturing the client-agency relationship through professional, personal, and timely communication, working to maintain a collaborative partnership at all times.

Team members carry a great work-life balance and directly impact our company and the lives of our clients, communities, and fellow team members.

WHY WORK AT DOM?

At a mid-sized agency, you have the opportunity to move the needle more than at a larger agency. Plus, you get to be part of a team of talented, hard-working individuals. We take our ‘No Jerks’ policy seriously here.

DOM is in the top 3% of all Google partner agencies worldwide, helping our clients grow their businesses through pay-per-click advertising, search engine optimization, social media advertising, and other forms of digital advertising. We’re a stable (established 2006) and growing leader delivering excellent results to our clients who say things like:

• “DOM constantly pushes the envelope. They’re great communicators and are fun to work with, too.”
• “Working with DOM is like working with colleagues who have our company’s best interest at heart.”
• “I’m approached daily by other digital marketing agencies who want to pitch their company to me, but I never consider anyone else.”

We offer a competitive package that includes health, dental, vision, and short-term disability insurance; 401(k) with company match; and annual profit sharing.

ABOUT THE POSITION

You’ll be an important member of the Client Success team, working with our internal marketing teams to deliver all the services we offer to your portfolio of clients. 

Day-to-day work will vary; it includes managing the client relationship in all facets and providing timely client communications, developing detailed project tasks to guide clients, team members, and project teams to meet the defined objectives, and project management to ensure we meet all deliverables.

**This full-time position operates as a hybrid with an in-office component of 1 day per week (Thursday) in our Pittsburgh, PA, office.**

WHO YOU ARE

You will have a minimum of 2 years of experience in a client-facing role and project management. This experience will include the following:

• Managing multiple clients either:
  • In an agency dealing with mid-sized clients, or
  • In-house at a larger company where you deal with multiple departments and answer to multiple individuals
• Management of long-term projects involving multiple people and tasks with varying deadlines
• Experience dealing with multiple industries, especially in B2B verticals, is strongly preferred

Additionally, you have the following:

• Bachelor’s degree in marketing or a related field, strongly preferred
• Basic knowledge of PPC and SEO tactics and common KPIs.
• Intermediate knowledge of general marketing principles.
• Outstanding computer skills
• Excellent written and verbal communication
• Strong organizational skills, the ability to multitask, detail oriented and work independently
• Comfortable with ambiguity - flexible & adaptable with a willingness to learn and ‘roll up your sleeves’ wherever needed

Direct Online Marketing is an Equal Opportunity Employer (EOE).