Position Overview
 
 We are seeking a skilled and detail-oriented IT System Administrator to join our team. Primarily onsite with options for a hybrid schedule, this role will be responsible for the installation, configuration, maintenance, and support of all network end-user and production infrastructure, ensuring its reliability, security, and optimal performance. This is a critical position for the company and requires a drive for continuous improvement in managing our systems, user network equipment, and server updates and monitoring to ensure the efficient operation of DMM.

Key Responsibilities:

• Provide technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve software, hardware, and end-user network-related issues.
• Escalate complex issues to the appropriate IT staff when necessary.
• Document and track all incidents and service requests in the helpdesk ticketing system.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Provide training and guidance to end-users on how to use various software applications and hardware devices.
• Maintain inventory of IT assets and ensure that all software and hardware licenses are up-to-date.
• Collaborate with other members of the IT team to identify and implement system improvements and upgrades.
• Stay up-to-date with emerging trends and technologies in IT support and make recommendations for improvements.
• Monitor system performance, troubleshoot issues, and ensure uptime over all facilities.
• Develop and update IT documentation for internal use.
• Monitor and manage system backups and restore procedures.
• Manage Active Directory user and computer accounts.
• Manage the access badge and monitoring security systems.

Qualifications:

• Associate or bachelor’s degree in computer science, Information Technology, or related field
• At least 5 years of experience in providing IT support to end-users.
• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to work independently
• Familiarity with Windows OS as well as common productivity and collaboration tools
• Knowledge of network devices protocols, firewalls, and VPN technologies
• Experience with helpdesk ticketing systems and remote support tools
• Relevant IT certifications such as CompTIA A , Network , or Microsoft Certified IT Professional (MCITP) are a plus.
• Strong Active Directory management skills and experience with group policies