Job Summary:

This is a forecasted position.

Dine Source is seeking a ServiceNow Administrator to join our team to provide leadership and management to advance infrastructure, capabilities, and technologies for our clients. The ideal candidate will be tech-savvy having experience to include but not limited to managing large teams, customer engagement, problem solving skills, DevSecOps, cloud providers and technologies, delivering solutions to meet organizational goal and objectives, and is able to work with experienced technical teams and in-turn communicate with non-technical employees and customers. 

Job Duties and Responsibilities:

• Implement/configure ServiceNow modules for many different DoD clients. Modules include ITSM, ITOM, SPM, and Software Asset Management.
• Be able to understand client requirements and craft solutions with OOB ServiceNow solutions and determine when a custom approach is necessary.
• Working with clients on training and education on the ServiceNow platform. This may require developing training work sessions to better prepare the client for the transition to using ServiceNow.
• Day-to-day maintenance/administration of the ServiceNow platform. This could include managing permissions, Single Sign-On configurations, groups, adjustments to forms/tables, managing a service catalog and portal, transitioning users to Next Experience in ServiceNow, use Flow Designer to develop workflows, and managing upgrades in a SaaS environment.
• Build ServiceNow solutions within our innovation’s lab to as part of demonstrations to show our capabilities to possible future clients
• Perform other duties as assigned. 

Job Requirements (Education/Skills/Experience):

• Experience with the ITSM and ITOM modules
• Knows Flow Designer and can create custom actions
• Knows JavaScript
• Familiar with ServiceNow business rules and events
• Know how to manage the Service Catalog and modify the Service Portal
• Knows the approval process in ITSM
• Has used the Catalog Builder and Studio.
• Understands the “dot walk” term in ServiceNow
• Can create a custom table in ServiceNow and apply ACL (Access Control)
• Written and Oral communication
• Self-starter, work independently and within teams
• Active Secret Clearance
• Certified System Administrator (CSA) is preferable and Certified Application Developer (CAD) is optional

This contractor and subcontractor shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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About Us

Dine Development Corporation (DDC) delivers a robust suite of IT solutions designed to help our clients address the challenges of the digital revolution and embrace the opportunities of digital transformation. We provide a full spectrum of IT solutions that support clients in the defense, healthcare, national security, law enforcement, and intelligence communities. With a central focus on innovation, we translate modern technologies, industry best practices, and proven methodologies into client-driven solutions. Our teams of technologists are organized around digital solutions in the areas of systems/software engineering, data management, cloud adoption, and cybersecurity. As thought leaders and strategic partners, we provide a deliberate mix of people, processes, and technology to advance mission goals. Our IT companies have been consistently recognized for driving mission success through process efficiencies, reduced costs, and exploited technologies