Position Overview: 

You are passionate about technology, creatively and commercially driven and are fully committed to a beautiful customer experience. You lead customer adoption project teams to drive adoption of Diligent solutions, and support business development activities.

Key Responsibilities 

• Lead engagements independently or with a team and coordinate task allocation. Continue to deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle.
• Actively manage projects and mobilize the proper team resources to make sure that projects are delivered successfully; delays and project overruns are minimized; and project efficiencies and budgets are managed.
• Leverage Domain/Product knowledge to expand business through interactions with the customer. Support sales on Discovery Calls, SOW Generation, Scoping, etc.
• Take the lead, in conjunction with SE & CS, to develop strategies and approaches to drive increased adoption of Diligent Solutions and in expansion plays for GRC use cases.
• Spearhead the development of business solutions that leverage the full suite of Diligent products.
• Provide coaching and mentoring of team members on project management and customer enablement
• Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development.
• Identify specialty areas of Domain and/or Product to become a Subject Matter Expert (SME) and prioritize learning and development of those areas.
• Propose, lead, support and execute internal initiatives that benefit the broader team and business
• Support senior management, sales, and solution engineers on potential Business Development activities (Discovery Calls, RFP Response, SOW generation).
• Support Senior Managers in efficient and effective Practice Management and Operational Matters .Including proper resource scheduling, timesheet submission/approvals, profitability, etc.

Required Experience/Skills 

• Maintains a consistently high-quality level of work including attention to detail, accuracy, and following processes and procedures with stakeholders and customers.
• Maintain Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and/or experiences.
• Proactively and effectively communicate with all stakeholders on any project-related aspects. No news is not necessarily good news.
• Ability to lead or follow as the situation mandates
• Track record of successful project delivery management in an enterprise or to enterprise customers with a dynamic and complex technical/regulatory environment

Preferred Experience/Skills 

• Effective skills in persuasion and influence, as well as an ability to enthuse and inspire
• Exceptional communication and presentation skills including public speaking and workshop facilitation
• Understanding of business processes and the ability to solve business problems using a combination of technology and process changes
• Demonstrate effective project management practices including project status tracking and reporting and issue escalation
• Know your business: be ready to present about the different aspects of your projects