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Position Summary
In keeping with the PHC philosophy, the Financial Services Associate II/ Referral coordinator serves as the liaison for patients and provides education to patients regarding insurance coverage and guidelines. The Financial Services Associate II will evaluate insurance options and clinical services to meet the needs of the patients. The Financial Services Associate II is responsible for the tracking of insurance requirements, ensuring accurate documentation of completed requirements in the patient record, and request and track a heavy volume of referrals for our primary care sites. The role will promote quality, clinical care needs through the continuum of care utilizing effective verbal and written communication skills. The Financial Services Associate II is responsible for facilitating a positive patient experience through coordination and advocacy in terms of obtaining financial clearance, required pre-certifications, authorizations and/or referrals, identifying eligibility for payment assistance programs and other interactions with the patient. The Financial Services Associate II will be responsible for a heavy load of pre-authorizations. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.
Qualifications:
1 year experience as a FSA I or equivalent experience working in an outpatient/physician office environment including financial counseling , insurance verification and authorization.
Completion of training on TES, PIRs and denial management. Knowledge of payer and regulatory guidelines for medical insurance claims processing and reimbursement. Knowledge of Referral and insurance authorization process is a must for all insurances
Knowledge of Payors and programs such as CPSP, CHDP, F-Pact, EWC, AIMS,Physician Choice and HMO insurance policy and requirements
Completion of GECB referral competency, training on TES, PIRs and denial management. Knowledge of payer and regulatory guidelines for medical insurance claims processing and reimbursement. Knowledge of the processes and procedures related to the eligibility requirements of various insurance entities including government and private payers.
Knowledge of Payors and programs such as CPSP, CHDP, F-Pact, EWC. Strong customer service Communicates effectively and works cooperatively with others. Strong computer skills Ability to prioritize multiple tasks
Demonstrates ability to work closely with physicians to ensure quality in delivery of clinic services as related to patient care and front desk procedures are required
Must possess a proactive flexible approach to problem solving
Ability to lead and participate in teams
Ability to execute directives toward established goals
Ability to meet deadlines and work well under pressure while maintaining attention to detail and a positive outlook/attitude
Strong customer service skills. Communicates effectively and works cooperatively with others.
Strong computer skills Ability to prioritize multiple tasks Must possess a proactive flexible approach to problem solving
Ability to lead and participate in teams- Ability to meet deadlines and work well under pressure while maintaining attention to detail and a positive outlook/attitude
Job Type: Full-time
Pay: $19.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
Weekly day range:
Work Location: In person
Full Time
$41k-50k (estimate)
10/13/2023
05/13/2024
The job skills required for Medical Referral Coordinator include Customer Service, Primary Care, Coordination, Problem Solving, Communicates Effectively, Patient Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Medical Referral Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Medical Referral Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Medical Referral Coordinator positions, which can be used as a reference in future career path planning. As a Medical Referral Coordinator, it can be promoted into senior positions as an Admitting Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Referral Coordinator. You can explore the career advancement for a Medical Referral Coordinator below and select your interested title to get hiring information.