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CommonSpirit Health
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PATIENT SERVICES REP
$37k-44k (estimate)
Full Time | Civic & Environmental Advocacy 3 Months Ago
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Dignity Health Medical Foundation is Hiring a PATIENT SERVICES REP Near CARMICHAEL, CA

Overview

Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California Arizona and Nevada. Today Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers we provide increasing support and investment in the latest technologies finest physicians and state-of-the-art medical facilities. We strive to create purposeful work settings where staff can provide great care while advancing in knowledge and experience through challenging work assignments and stimulating relationships. Our staff is well-trained and highly skilled qualities that are vital to maintaining excellence in care and service.

Responsibilities
The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients physicians other clinic staff internal and external laboratory and imaging staff hospital staff patient family members and vendors. As a PSR your role is to provide prompt accurate courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice chat email and text. A Patient Service Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information verification of health plan eligibility taking complete and accurate messages and scheduling mutually acceptable appointment times utilizing an electronic appointment management system electronic health record and contact center system. In addition may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of yes. Patient Service Representatives may assist with patient calls from multiple locations and specialties and hours may vary as needed.
Qualifications
Minimum Qualifications:
  • Experience with computer systems required including web based applications
  • High School Diploma or equivalent
  • Must be able to pass Contact Center Final Exam after completing the Contact Center training course
  • Demonstrated skills in customer service excellence including active listening problem solving and the ability to remain calm in emotional or stressful situations
  • Attention to detail customer service and keyboarding skills
  • Must possess excellent communication skills (oral and written) and be able to communicate effectively with patients over the phone in email and other communications
  • Computer skills customer service skills and behavior and data entry will be assessed via Call Center Assessment
Preferred Qualifications:
  • Experience in a patient-focused healthcare environment
  • One (1) year experience in high volume multichannel contact center
  • One (1) year of higher education some college
**This position is represented by SEIU-UHW**
***The ideal candidate may work Saturdays to support the Saturday clinics***

Job Summary

JOB TYPE

Full Time

INDUSTRY

Civic & Environmental Advocacy

SALARY

$37k-44k (estimate)

POST DATE

01/06/2023

EXPIRATION DATE

05/19/2024

WEBSITE

dhmf.org

HEADQUARTERS

ROSEVILLE, CA

SIZE

1,000 - 3,000

FOUNDED

1990

REVENUE

<$5M

INDUSTRY

Civic & Environmental Advocacy

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The job skills required for PATIENT SERVICES REP include Customer Service, Scheduling, Communication Skills, Health Care, Data Entry, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a PATIENT SERVICES REP. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by PATIENT SERVICES REP. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for PATIENT SERVICES REP positions, which can be used as a reference in future career path planning. As a PATIENT SERVICES REP, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary PATIENT SERVICES REP. You can explore the career advancement for a PATIENT SERVICES REP below and select your interested title to get hiring information.

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If you are interested in becoming a Patient Services Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Patient Services Rep job description and responsibilities

Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.

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A patient service or care specialist works at different medical facilities.

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A patient service representative needs to be able to analyze and synthesize data for the patient to solve these problems.

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They will also need to be able to communicate effectively with patients and understand what they are looking for.

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Patient Service Representatives help guide patients through the complex world of healthcare.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Patient Services Rep jobs

Patient Service Representatives who do attend college, typically earn either a Business degree or a Health Care Administration degree.

03/24/2022: Albany, NY

Authorization Specialists tend to reach similar levels of education than Patient Service Representatives.

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Have a clear escalation pathway.

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Ability to use positive language.

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Have patience to the customers

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Step 3: View the best colleges and universities for Patient Services Rep.

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