DTS is looking for Fraud Analyst for our direct client position based in Charlotte, NC

The Deposit Operations' Fraud Analyst position is responsible for assessing various situations and identify risks. Specific procedural reviews and approved countermeasures are utilized in the daily job performance. This role works closely with the Fraud Sr. Supervisor and Team Leads, as well as various teams within Operations to assist with the investigation and deterrence of fraud against Ally Bank. This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Ally Brand and high level of customer experience are maintained. Lastly, the primary responsibility of this role is to handle incoming calls.

The Work Itself:

• Handle incoming calls from internal Ally associates and external customers calling into Ally.
• Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts.
• Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal.
• Some interaction may be necessary with other companies or local, state, and federal authorities.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.

The Skills You Bring:

• 1 years of experience in the Fraud (Banking Fraud Preferred)
• 1 years of experience in financial services. (Preferred)
• 1 years of experience in Customer Service/Call Center environment (Preferred)
• Special skills/abilities/competencies preferred.
• This role requires the ability to conduct research, execute various methods and provide clear documentation of all findings.
• Respond to incoming inquiries.
• Responsible to ensure quality control.
• Ability to multi-task.
• Be challenge driven, goal oriented and capable of handling emergency or crisis situations.
• Strong written and verbal communication skills.
• Effective time management and organizational skills.
• Working knowledge of current bank fraud investigative techniques.
• Strong Windows based PC skills required.
• Professional maturity (ability to review emails, Teams messages, leadership communications) in a timely and effective fashion. 

Contact:

Sagar Sahota

Digital Technology Solutions