Project Coordinator - Job Description

As a Project Coordinator (PC) at Digital Strike, you will be responsible for overseeing the planning, execution, and successful delivery of digital marketing services for our clients. You will collaborate with cross-functional teams, manage timelines, and ensure that projects are delivered on time, within scope, and within budget. This role is crucial in maintaining high client satisfaction and contributing to the growth and success of our agency.

Skills required to successfully fulfill the duties of this position include (but are not limited to) the following:

• Willingness to exemplify the Digital Strike core agency principles: Caring, Curiosity, Competitiveness
• Project Planning: 
  • Internally manage projects/services to make sure all are delivered to the client within deadlines
  • Collaborate with Client Success Strategists, Paid and SEO Strategists, and other team members to define project objectives, scope, deliverables, and timelines 
  • Update all internal documents to reflect the current scope of services per client (including Statements of Work and invoicing documents)
  • Manage the process for client dashboard changes when services are changed/added
• Team Coordination:
  • Manage tasks Internally with SEO, Paid, Dashboard, Social, and Content Strategists 
  • Manage tasks externally with website designers or other agencies
• Resource Management:
  • Allocate and optimize resources to ensure the efficient utilization of team members' skills and time
  • Ensure that the team has the necessary tools and resources to meet project goals
• Client Communication:
  • Act as an additional point of contact between the agency and clients (as requested) to provide project updates, address inquiries, and manage client expectations
  • Facilitate account setup for new clients or when clients add services
• Quality Assurance:
  • Monitor project progress, identify issues or potential roadblocks, and take proactive measures to resolve them
  • Ensure that the project aligns with quality standards and objectives
• Risk Management:
  • Identify and mitigate project risks, anticipate potential issues, and develop contingency plans. 
  • Implement best practices and new procedures to minimize project disruptions
• Budget Oversight:
  • Prepare Statements of Work (SOWs) each month and confirm services with Client Success Strategists 
  • Manage project budgets, track expenses, and ensure that projects are delivered within budget constraints
  • Be the “change control” managers: identify scope creep and manage it internally, adjust SOW and invoices as needed
  • Report on budget status internally on a regular basis
  • Make sure billable hours are tracked and projects are delivered within an acceptable range of hours to budget
• Documentation:
  • Maintain project documentation, including project plans, status reports, and changes to services
  • Keep a record of project milestones and decisions

Qualifications:

• Bachelor's degree in business, marketing, or a related field
• Experience as a project manager in a digital marketing agency or related industry
• Strong understanding of digital marketing concepts and strategies
• Excellent communication, negotiation, and client management skills
• High level of detail orientation and great documentation skills
• Proficiency in project management software and tools
• Strong problem-solving and decision-making abilities
• PMP or other project management certification is a plus

Culture of Success: At Digital Strike we LISTEN GENEROUSLY and work with our clients as PARTNERS. We are CLEAR and DIRECT and DEFINE EXPECTATIONS accordingly. We look ahead and ANTICIPATE, so thereare NO SURPRISES. We FOLLOW-UP on everything and pay ATTENTION TO DETAILS. We DO WHAT IS BEST for our client PARTNERS. We are RELENTLESS ABOUT IMPROVEMENT and PROVIDING RESULTS. If you play by these rules then we want to hear from you.

Application Process: The first step of the application process is to take a Culture Index survey, which can be accessed at the link below. The survey should only take about 5-7 minutes. There are no right or wrong answers so just select whatever best describes your approach to assignments, and projects. CULTURE INDEX FOUND HERE: https://go.cultureindex.com/p/hcMTKVjtpd