Schedule

Monday - Friday 8-5 (40 hrs) 4 days/week onsite (Hybrid)

What You’ll Do

Summary/Objective:

The Endpoint Engineering I role is primarily responsible for the planning, ordering, tracking, and deploying of all end-user hardware (workstations and peripherals) as well as the analyzing, planning, and testing of software in a physical and virtual production environment. Additionally, the role is responsible for providing 3rd tier support for all ticket escalations and incidents.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the end-user workstation and peripheral purchase process within the IT procurement and inventory management function.
• Define the end-user/asset management hardware lifecycle, including developing and implementing a PC refresh program.
• Administers company hardware deployment, refresh, donations, or disposition based on established guidelines.
• Update, validate, and maintain enterprise asset repository.
• Conducts regular audits to ensure accuracy of asset data and reporting.
• Creates or revises existing asset management, technology refresh, and procurement related documentation.
• Tracks and recovers equipment from exiting users.
• Tracks and ships hardware to remote users as requested.
• Minimizes organizational cost through product standardization and tracking. Tracks quality throughout the product lifetime.
• A specialist on complex technical and business matters as relates to IT Asset Management/Purchasing.
• Configure equipment for employee use, performing proper installation of OS and software applications via SCCM.
• Assist in the documentation and scoping of complex business impacting projects involving inter-department collaboration.
• Initiate and contributes to the development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies.
• Investigate, analyze, and resolve technical issues while actively pursuing mechanisms for preventing or automating the response to reoccurrences.
• Identify and learn the software needs of the business areas.
• Analyze and review application requests to have software added to our corporate library.
• Collaborate with the larger team of Engineer’s to improve existing deployment and management tools.
• Coordinate training and communication materials for new or enhanced services/technologies.
• Research, plan, and test fixes to ensure problems have been adequately resolved.
• Continuously develop technical subject matter expertise on established and emerging desktop technologies such as SCCM, Desktop Virtualization, Active Directory, Azure AD, O365 administration, Print Servers/Webjet Admin, DHCP, Active Directory Sites and Services, Intune, Jamf, etc.
• Support Mobile Device Management (MDM) (Apple and Android).
• Provide 3rd tier support for complex technical issues and incidents
• Adherence to policies, procedures and documentation standards.
• Perform other job-related duties as assigned by Manager(s).

What You’ll Need

Education and Experience Requirements:

• Associate’s Degree in Information Technology or related field
• 1-3 years of IT experience
• 1 years of desktop engineering experience
• ITIL, M365 Certified: Fundamentals or equivalent certification preferred
• Excellent verbal and written communication skills.

What We Do

DCU is the largest credit union headquartered in New England – serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares.

We are proud to be a Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities.