Description

Job Title:

Product Support Technician

Reports To:

Product Support Manager

FLSA Status:

Non-Exempt

Department:

Product Support

Summary:

Product Support Technicians should have a basic technical understanding of all Digital Ally products. This position should be able to find and follow all install guides, user manuals, troubleshooting documents, knowledge base articles and other documentation to successfully guide customers to a general problem resolution

Accountability, Duties and Responsibilities include but are not limited to the following:

• The Product Support Technician is the first tier of support, responsible for answering phone calls and emails from customers in a timely fashion.
• Immediate problem resolution
• This position is required to create cases in our customer tracking database for every contact opportunity.
• Must be able to learn new products and applications as required to remain an expert.
• Other duties as assigned

Qualification / Skills:

• Must be organized, self-motivated, able to take direction and apply it to all situations.
• Excellent communication skills both oral and written and must be able to utilize a computer on a daily basis
• A general understanding of automotive vehicle wiring is helpful
• Experienced in Microsoft Windows and server operating systems
• Computer and server operation, both hardware and software
• General wireless networking knowledge
• General network design knowledge
• Strong attention to detail
• Basic knowledge of Microsoft SQL products

Education / Experience:

• High School Diploma or equivalent
• Technical computer training is preferred
• Previous Help Desk experience is preferred

Physical Requirements:

• N/A

Personal Protective Equipment:

• N/A

Digital Ally is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability genetic information, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.

Further, it is our policy to take affirmative action to recruit minority and female employees for any position for which the employee or applicant for employment is qualified. Digital Ally provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact the Human Resources department about your interest in employment. Any questions or concerns about this statement can be directed to Digital Ally’s Human Resource Administrator at 913-814-7774.