Description:

Diggerland USA is America’s Only Construction Amusement Park and Water Park where families can Drive, Ride, Soak & Slide. Diggerland provides a unique experience for our guests and team members. Dig up the best job under the sun!
Love your job while getting on the job training, life skills, and tickets for other amusement parks, chances for a scholarship, flexible schedules, advancement opportunities, and employee only events. Also, discounts on retail, food and beverage, and more!

Guest service team members are the face of Diggerland USA. Team members interact directly with guests and provide customer service in a variety of roles, including Admissions, Retail, Arcade, Gold Digger, and other customer focused areas. Cross training can be provided in order to create more flexibility in scheduling and allow you to grow and expand your role within the company. Applicants must be at least 15 years of age.

Position Summary (including but not limited to):

• Maintains an upbeat and engaging disposition, greeting guests with a smile, while adhering to the highest standards in customer service.
• Maintains up to date knowledge of all current specials and promotions of the facility.
• Provides exceptional customer service to all guests by answering any questions regarding the facility, assisting guests in making purchases, and responding to guest needs
• Maintains the daily operation of the Admissions, Retail, Arcade, Gold Digger, or other assigned area.
• Assists guests with redeeming online tickets or purchasing tickets for entry into the park.
• Actively upsells guests on targeted products in an effort to increase guest spending and engage guests.
• Assists in merchandising functions including display, inventory receiving, stocking and daily record keeping.
• Assists arcade guests with change, redeeming tickets for prizes, and all other transactions throughout the arcade.
• Conducts cash handling functions including Point of Sale cash registers.
• Ensures Admissions, Retail, Arcade, Gold Digger, or other assigned areas achieve the highest standards in areas of cleanliness, presentation, and service.
• Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Diggerland USA handbook.
• Flexible regarding scheduling as it is based on business demands and weather.

Required Qualifications:

• Strong customer service skills, always delivered with energy and a smile.
• Excellent multi-tasking and time management skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
• Basic math skills as they apply to cash handling.
• Flexible regarding scheduling as it is based on business demands.
• Must be responsible and able to follow instructions.
• Must be a team player and able to work well with the other staff members.
• Must be able to work weekends and holidays.

Preferred Qualifications:

• Previous customer service or guest focused experience.
• Previous cash handling experience.
• Full availability on weekends, holidays and special events.

Physical Demand:

• Able to lift up to 30 lbs.
• Must be able to stand for long periods of time.
• Ability to work in a loud environment with flashing lights.
• Must be able to tolerate working in hot or cold weather.
• Able to work in a fast-paced environment.

Comments:

• Should be well groomed, neat, and polite.
• Daily work hours are subject to change throughout the park operating season due to attendance, weather, or unforeseen circumstances.

The duties described above are a general summary and may change as the job advances or issues arise.