*This position is located in Hendersonville, NC.

Summary

The Triage Registered Nurse (RN)/Licensed Practical Nurse (LPN) is a telephonic position responsible for utilizing the nurse process and Digestive Health Partner’s protocols to coordinate and manage the care of patients. Telecommuting will be discussed and allowed after the orientation period.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Accept telephone calls from patients with varying levels of acuity and types of medical concerns.

· Responsible for checking voicemails and task que, addressing any urgent or emergent tasks or messages.

· Assess patients based on the patient’s own evaluation, concerns and responses to questions.

· Create a nursing care plan with appropriate follow-up steps with guidance of physician.

· Utilize electronic charting to access patient records remotely to review a database of possible conditions, relatable signs and symptoms and evidence-based treatments.

· Determine the necessary follow-up for medical diagnoses and symptoms over the phone.

· Provide clear patient information for the next steps to take.

· Maintain accurate and complete patient record, documenting all nursing assessment, interventions, and patient responses.

· Ensure the privacy and confidentiality of all patient information.

· Evaluate the significance of the patient’s concern over the phone and determine if emergency care is needed, if a medical appointment should be made, or if the concern should be reported to the appropriate physician.

· Refer situations beyond ability or function to appropriate team member.

· Relay results and follow up recommendations to the patient, coordinating these and ensuring follow up on the back end to make sure they are complete.

· Foster positive interactions among team members and effectively communicate with other departments as necessary.

· Maintain Basic Life Support (CPR) training certification.

· Function within the legal limits of nursing practice. Maintain NC license and certifications.

· Participate in in-services and continuing education to maintain and improve knowledge and skills.

Competencies

· Excellent assessment

· Phone etiquette

· Critical thinking

· Prioritization skills

· Exceptional written and verbal communication

· Ethical conduct

· Proficiency with documentation and utilization of an electronic health record system

Supervisory Responsibility

This position has no supervisory responsibilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is sitting most of the day.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical specialties:

• Gastroenterology

Physical setting:

• Clinic

Standard shift:

• Day shift

Weekly schedule:

• Monday to Friday

Experience:

• Nursing: 1 year (Preferred)

License/Certification:

• NC RN certification (Required)
• LPN certification (Required)

Work Location: In person