Who are we?

We are Diesel Laptops, one of South Carolina’s fastest-growing companies! Founded in 2015, Diesel Laptops has grown from 1 employee to 200 employees and nearly $70,000,000 in annualized sales in just 8 short years.

We’re currently an industry leader in providing diagnostic solutions to fleets and repair shops. Whether it’s on-highway (like tractor-trailers), off-highway (like cranes and similar heavy equipment), or marine (like powerboats), if it has a diesel engine, we help fix it by providing the highest quality diagnostic kits, repair information, parts information, and related training and support services as a one-stop shop efficiency solution!

We've already disrupted an industry by providing fleet shop total solutions that no one else offers. Now it's time to revolutionize the industry by strengthening our brand through our revolutionary products and services you will help support.

The main responsibilities of this position will be to receive and process all customer returns, refunds, trade ins and replacements. This will entail physically receiving product into the warehouse, then virtually receiving the goods through our inventory system. The employee will be expected to own all processes surrounding used equipment, including listing used products, testing, cleaning and sorting used product, creating bill of material change orders in the inventory system and producing various reports regarding the used inventory. The purpose of this position is to ensure that all used inventory is being received and utilized efficiently.

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The Receiving clerk will aid in effective resolutions to problems brought to the Customer Support department by:

• Following processes and procedures related to Customer Support.
• Acknowledging and resolving customer complaints.
• Provide onboarding for new customers and act as a liaison between multiple departments during the onboarding period.
• Documenting customer interactions and communicating issues to appropriate departments. Escalating customer complaints when necessary.
• Ensure customer satisfaction and provide professional customer support.

The ideal candidate should be committed to delivering an excellent customer service experience. They should exhibit excellent interpersonal and communication skills. They should be focused on understanding and correcting any customer dissatisfaction.

Responsibilities

Examples of the Receiving Clerk job duties may include but are not limited to:

• Maintaining a positive and professional attitude towards customers at all time.
• Promptly responding to customer inquiries.
• Providing feedback on the effectiveness of customer support processes.
• Acknowledging customer complaints and providing prompt resolutions.
• Ensuring accurate records and documentation related to customer communications.
• Researching common issues and obtaining knowledge to handle future occurrences.
• Communicating with customers via phone, email, and chat
• Reviewing tickets and prior communications from both inside and outside of the department.
• Providing customers with appropriate resources and answering frequently asked questions.
• Working with production for special product builds.
• Assessing customer qualifications for replacements and warranty claims and promptly processing orders.
• Processing returns in inventory system, checking quality of returns received, and requesting refunds.
• Putting away returns and replacement items in appropriate physical locations, while ensuring quality and appropriating to correct location in inventory system.
• Other Duties as Assigned

Authority

Supervision Exercised:Direct reports to the Warehouse Manager. Reports directly to the Operations Manager if Warehouse Manager is absent.

Level of Supervision Received: Medium; Daily management is received.

Requirements

Equivalent Education Level Preferred: High school diploma or General Education Degree

Experience Required: 2 years’ experience in verified customer service role or receiving clerk. 2 years of ERP/ Inventory system experience, 2 years of warehouse experience

Knowledge Required: Outstanding written and verbal communications skills as would be needed to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to maintain confidential information and professional boundaries. Ability to work under pressure. Proficient in MS Office.

Physical Requirements: Sitting for moderate periods of time; standing for moderate periods of time; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 25 lbs.; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers.

Travel: No significant travel is anticipated for this position.

Attire: Casual attire permitted. Professional attire may occasionally be required for specific events or meetings.

Other: Must be eligible to work in the USA. May be subject to criminal background checks.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Ability to commute/relocate:

• Irmo, SC 29063: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Required)
• ERP/Inventory: 2 years (Required)

Work Location: One location